Restart Pending

[Migration User]

New install of 7.1 and pushing out Microsoft patches. One PC shows restart pending under the "windows compliance by computer" report. Also when looking at "restart staus" under the "remediation status" report it list 3 software updates from a week ago. Looking at the PC in add/remove I see two of the three KB numbers listed. Have tried restarting the PC several times with no status change in my reports. Also when looking at the software updates tab on the PC agent it does not list any updates as being installed. Should I try to push out the policy to just this one PC? Not sure what to do but any advice would be appreciated. Thanks in advance,

Tommy

[Migration User]

The updates installed is no longer shown in the agent.  This was for performance reasons.  In 7.1 you can find the log here:
"%ALTIRIS_AGENT_INSTALL_FOLDER%\Agents\PatchMgmtAgent\InstallLog.csv"

Not all of the three updates will be shown in Add/Remove Programs since some may not be capable of a rollback.

Regarding the reboot, perhaps it required a different reboot for additional patches that were installed.  In any case, if the reboot occurred, the data is sent to the NS and processed by the NS, after which it updates in the reports.  If you're not seeing that, I'd recommend running AeXPatchUtil.exe from C:\Program Files\Altiris\Altiris Agent\Agents\PatchMgmtAgent\:

 AexPatchUtil.exe /i will run the full assessment scan
 AeXPatchUtil.exe /Xa will start the Software Update Cycle
 AeXPatchUtil.exe /reboot will run a reboot if a reboot is required

So you could run those three in order to see if a reboot is still required, which would explain why the report says what it says.  Does this help at all?

[Migration User]

Thank you for the reply Mike. All updates were listed in the log. Thanks for clearing that up for me.

Ran the three commands as suggested. All ran and exited. Received a current state=softwareupdate_ready on the last one.

Not sure if these steps would clear on the NS at that time, but went back to the NS and checked the "restart status" in reports and PC is still listed, as well as still listed in the "windows compliance by computer" report as restart pending.

Any other suggestion or do I just need to give it more time? Thanks again

[Migration User]

.Well I finally opened a case with this issue. I was pointed to two options. One is discussed in TECH140529 and the other is wait until another patch cycle requires a reboot and see if that clears up the issue. At this point, I'm going with the second option and we'll see what happens. Will post back the results

[Migration User]

After next deployment, restart status reset and is now correct. Good to know it will correct itself.