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Error Installing SIM

Migration User

Migration UserMay 19, 2011 04:06 PM

Yes, 7.1.66
Migration User

Migration UserMay 19, 2011 05:21 PM

  • 1.  Error Installing SIM

    Posted May 19, 2011 03:49 PM

    Clean install of Server 2008 R2 (Service Pack 1 not installed) and every time I run SIM to install Altiris, it falls over with the error message

     

    Installation of Symantec Installation Manager cannot proceed.  The following requirement(s) were not met:

    Microsoft Windows Server 200 R2 64 bit edition of Windows is required.

    Installer will now exit



  • 2.  RE: Error Installing SIM

    Posted May 19, 2011 04:02 PM

    Did you get the latest version of the SIM from the download site?



  • 3.  RE: Error Installing SIM

    Posted May 19, 2011 04:06 PM

    Yes, 7.1.66



  • 4.  RE: Error Installing SIM

    Posted May 19, 2011 05:21 PM



  • 5.  RE: Error Installing SIM

    Posted May 19, 2011 06:23 PM

    Not sure.  That's odd.  Is UAC disabled?  I would try disabling UAC, uninstall SIM, reboot, redownload, install SIM, and try it again.



  • 6.  RE: Error Installing SIM

    Posted May 19, 2011 06:32 PM
    UAC is off, downloaded SIM again, deleted all files from temp folder, and still the same after a reboot. All updates are installed upto SP1


  • 7.  RE: Error Installing SIM

    Broadcom Employee
    Posted May 20, 2011 02:34 AM

    I belive we had the similar problem with installing SIM to domain controller. Could it be the case?

    Thank you,

    Alex.



  • 8.  RE: Error Installing SIM

    Posted May 20, 2011 02:47 AM
    Hi Alex, this is a DC as well - how did you get round this??


  • 9.  RE: Error Installing SIM

    Broadcom Employee
    Posted May 20, 2011 04:43 AM

    Hi Mark,

    Actually, this is a setup restriction since NS 6x - it is impossible to install NS to domain controller. But on NS 6x the error reporting in this case was better.

    Thank you,

    Alex.



  • 10.  RE: Error Installing SIM

    Posted May 20, 2011 09:29 AM

    Alex, will the message be fixed in a future SIM release?



  • 11.  RE: Error Installing SIM

    Posted May 20, 2011 11:18 AM

    What is the exact value in the HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Microsoft\CurrentVersion for the ProductName?  This is the reg key we use to determine if you are running the correct OS.



  • 12.  RE: Error Installing SIM

    Posted May 20, 2011 12:21 PM

    Hi Andrew,

    I've not got a  HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Microsoft\CurrentVersion key in the registry but I do have HKLM\Software\WindowsNT\CurrentVersion ProductName and the value is Windows Server 2008 R2 Standard

    Mark



  • 13.  RE: Error Installing SIM

    Posted May 20, 2011 12:27 PM

    Yeah, sorry for the incorrect path.  Anyway, I spoke with the SIM team and they have confirmed that installation is not allowed on a domain controller.  That is the reason why you are seeing the message.  I have asked them to enhance that message a bit to clearly state that it cannot install because a DC has been detected.



  • 14.  RE: Error Installing SIM

    Posted May 20, 2011 12:31 PM

    Thanks for the info Andrew - is there any way that I can install the Deploymeny Solution onto a domain controller?  If not, then I need to go back to the dsitribuitor as they advised that this would work in the environment I've got (one server running AD for a network of about 70-80 PC's)

    Mark



  • 15.  RE: Error Installing SIM

    Posted May 20, 2011 04:26 PM

    No, not that I am aware of - maybe others have some ideas?



  • 16.  RE: Error Installing SIM

    Posted May 20, 2011 04:31 PM

    You can do DS 6.9 SP5.. but it's a mess.  And you can't do any imaging or DOS execution according to the documentation.



  • 17.  RE: Error Installing SIM

    Broadcom Employee
    Posted May 21, 2011 05:47 AM

    According to the corresponding incident track records message already fixed in ITMS 7.1.SP1.