pgp desktop download

[Migration User]

I purchased pgp desktop, received the email confirmation and license code. Unfortunately I have not been able to download the product. A click on the link, takes me to a page that asks for my email address and order number. After inserting that information and hitting enter, I consistently receive this error message: "There was an error. Please contact our technical support team."

When I call the number given on the order status page (1-877-294-5255) I get passed on to another place (1-800-634-4747). The people on that end pass me around until I get all the way back to the original number. I actually talked with the first person I called 45 minutes earlier. She passed me on again to somewhere else and then the connection was lost.

Apparently this is a downloading issue. So far, I have found none of the technical support phone options that make any reference to pgp desktop or to downloading.  Can anybody give me a support number to call in order to get this to work?

Regards.

[Migration User]

Hi,

You can download for fileconnect

https://fileconnect.symantec.com/

or

Create a Case with Technical Support to get a copy.

Create a Case with Symantec Technical Support to receive tool.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

 

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 ([phone] from outside Australia)

United Kingdom: [phone]

[Migration User]

Another option would be to download the Trialware.   It is the same software (it is only the license used that determines whether it is the full product or the Trial) - the only problem with this option is that sometimes there is a delay in it having the latest minor version update.

[Migration User]

Thank you. This worked and I was able to download the software. 

[Migration User]

I could only find the corporate version in trialware. I bought the home version.

[Migration User]

The software is the same.  It is the license that determines which components are available for use.