Problems mounting SEE 8.2.1mp6 encrypted disk under MSDart 7.0 PE

[Migration User]

We have Windows 7 64bit OS installed on our workstations encrypted with SEE 8.2.1mp6. I want to use MSDart to recovery the OS when there is a failure.

In order to do this, I've created a MSDart 7.0 CD (64bit PE) that works perfectly with our OS without SEE installed.

Then using the directions \ documentation provided by Symantec "How to create a custom startup WinPE 2.x-3.x CD - SEE FULL DISK EDITION" I'm able to create a MSDart \ Access CD.

I follow the directions to the T, including copying the SEEFS_Access_Utility files, driver files and importing the necessary registry entries into the PE's System file.

Also, I add the startnet.cmd file from the original SEE Access WIM to MSDart:

@echo off
set PATH=%SYSTEMDRIVE%\Utilities;%PATH%
wpeinit
SEEFD_Access_Utility

So that access Utility starts up before the MSDart Recovery Enviroment Loads...

Now when I boot to the custom MSDart CD on our SEE Encrypted workstation, after entering the creditials the Access Utility pops up the "You have successfully gained access...". However when try accessing the drive by command line or the file explorer, the C:\ drive is not there.

 

Any ideas what could be causing this?

[Migration User]

Greetings Martin.Ja,

Thank you for giving us the oppurtunity to assit you with the Query, 

As far as i understand the way how you have made the Recovery CD is correct, however the Drive could be damaged on a sector level to an extent of it not being recognised .

I would recommend if you would use one of the ISO images ( recover/Access.ISO) that come in the server installers.

This would be a good way to isolate the problem. Do let me know if you need the ISO images

[Migration User]

Thank you for a response.

Yes, I've tried using the Official Access CD on the same computer and it had no problems unlocking the drive and access the filesystem.

I also tried booting my MSDart \ Access CD on two other SEE Workstations with different hardware and again, the results are the same.

Here is some more info I found out after some troubleshooting:

When I goto the device manager and look into the hard drive's Driver Details, I find the following listed:

disk.sys, 6.1.7600.16385 (win7_rtm.090713-1255)

ephdxlat.sys, 1.01.0046.0 built by WinDDK

partmgr.sys, 6.1.7600.16385 (win7_rtm.090713-1255)

------------------------------------------------------------------------------------------------

When looking near the bottom of the Device Manager, I noticed under "Storage Volumes" there is a Device listed there as "Generic volume" and it has a yellow exclamation mark indicating a driver failed to load.

When I looked at the driver details for this Device, it has the following driver files listed:

fvevol.sys, 6.1.7600.16385 (win7_rtm.090713-1255)

volsnap.sys, 6.1.7600.16385 (win7_rtm.090713-1255)

Device Manager is also showing me an error for this device: Windows cannot load the device driver for this hardware because a previous instance of this device driver is still in memory (Code 38)

I built a 32bit version of my MSDart \ Access CD and it is acting the same way as my 64 bit version. To me the problem seems to stem from a driver conflict after unlocking the drive with SEEFS_Access_Utility. At the moment, that is my theory but I could be wrong.

Any ideas? I'm going to continue troubleshooting and provide more information later. Thanks for the help so far.

[Migration User]

CipherGuy,

Do you have a 64bit Recover/Access.ISO I can try?