IT Management Suite

  • 1.  How to give a detection rule in Altiris without a registry path

    Posted Nov 09, 2017 01:35 AM

    Hi Everyne,

     

    I have created a Team Viewer package and the version is 12 of the software. Now i am in fix what detection rule needs to be set for the package as i tried with the registry path in HKEY_CURRENT_USER\Software\TeamViewer as the detection rule and the package is showing as disabled in the test systems. Please help me out in this matter.

     

     



  • 2.  RE: How to give a detection rule in Altiris without a registry path

    Posted Nov 09, 2017 01:21 PM

    For TeamViewer 12 the setup program is a wrapper for a Windows Installer (.msi) package so if you look in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall you should be able to find a Product Code GUID you can use in a detection rule.

    Otherwise use the executable file, so create a file detection rule looking for %programfiles%\team viwer\teamviewer.exe with the correct version number.

    Don't use a rule with just a "greater" than rule on it's own. Detection rules are used for inventory so if you say teamviewer.exe > 12.0, when 13.0 is released all the PCs with 13.0 will report they have 12.0 too.

    Your rule won't work because Symantec should install TeamViewer using the Local System account context and all the program entries will be in HKLM, not HKCU. Similarly the detection rule will run in this context too.



  • 3.  RE: How to give a detection rule in Altiris without a registry path

    Posted Nov 14, 2017 10:36 AM

    Try the below solution.

    https://support.symantec.com/en_US/article.HOWTO30256.html

     

    Create a Detection Rule. The detection rule prevents the software installation from running if it is already installed.

    1. Go to the Rules tab. Note that if the installation file was an MSI file, a detection rule will have been automatically generated and no further work is needed.
    2. On the Detection Rule line click the * New button
    3. In the Create Rule window name the rule appropriately
    4. Click the blue + button
    5. Choose Operators>Or, then select the new Or operator
    6. Click the blue + button again, then choose Standard Rule>File Version
    7. In the File Version window enter a file path to a file that the software installs in Program Files or Program Files (x86) (install the software on one computer to find this information)
    8. Set Version must be: to >=
    9. Enter the version of the file (find this by right-clicking the file and viewing Properties>Details tab)

     

    Thanks

    Arul.A