IT Management Suite

  • 1.  Using port redirection for the Altiris HelpDesk

    Posted Jun 19, 2009 06:02 AM

    Our network uses port based routing. I want to split off the Altiris HelpDesk traffic onto a different port eg; port 8086 instead of port 80, in order to route it over a different network path.

    I have created a new web site in IIS, by cloning the existing Altiris default web site. This new website has been configured to use port 8086.

    In the default web site I then modified the AexHD folder properties by selecting "a redirection to a URL" and entering http://altiris-server-name:8086

    Finally, I found an Altiris  Knowledge base article: 23186, and edited the registry on the notification server  as follows:

    1.   Open the registry key HKLM\Software\Altiris\eXpress\Helpdesk Package.

    2. Create or edit the following strings with these values:
         AeXHDWebService = http://localhost:<Port#>/AeXHD/webservice.asmx 

         example http://localhost:8086/AeXHD/webservice.asmx

         Authority = "<ServerName>:<Port#>"
         example "Helpdesk:8086"


    Can anyone tell me if they have perfromed a similar setup - or have any advise or recommendations as to whether this should work or not?



  • 2.  RE: Using port redirection for the Altiris HelpDesk

    Posted Jul 01, 2009 04:12 AM
    Hi Debbie,

    i've implemented your configuration in my environment. It seems that all consoles (worker and winuser) are working very well.
    You setup is a good and easy way to split the helpdesk traffic onto a different port.

    Regards

    Eisenkarl