IT Management Suite

  • 1.  Notification report email format

    Posted Feb 09, 2009 09:31 AM
    If anyone can help me resolve this problem I would greatly appreciate it. When I receive the notification reports via email either on my Blackberry or Outlook, the reports are not formated correctly and thus are unreadable. I have check to make sure that outlook is configured correctly for html and I have search with no success. Can someone point me in the right directing to correct this issue. Here is a sample:

    Received in mailbox: helpdesk@sanfordfl.gov
    From: AltirisNotificationServer_SVCH1016@do-not-reply.com
    No plain text found in this message.
    Message:

    <HTML>
    <HEAD>
    <style>
    body
    {
    margin:0px;
    padding: 0px;
    font-size: x-small;
    font-family: verdana;
    colorimgray;
    background: #F7FBFF;
    }
    div.banner
    {
    background-color: #7396B5;
    padding:6px;
    }
    div.body
    {
    padding:6px;
    }
    table.banner
    {
    border:#7396B5 0px solid;
    color: #000063;
    }
    table
    {
    font-size:x-small;
    }
    .txtSubTitle
    {
    font-weight: bold;
    font-size: x-small;
    color: #42698c;
    font-family: Verdana;
    }
    /*E-mail Critical*/
    .emailCriticalTitle
    {
    color:white;
    font-weight:normal;
    font-size:x-small;
    background-color:#DE0000;
    padding:6px;
    }
    .emailCriticalText
    {
    color:#DE0000;
    padding:6px;
    margin-bottom:4px;
    font-size:x-small;
    background-color: #fff2f2;
    border: #DE0000 1px solid;
    }

    Thanks,


  • 2.  RE: Notification report email format

    Posted Feb 09, 2009 10:08 AM
    This seems similar to your thread here: http://forums.altiris.com/mess...id=54479&enterthread=y

    Did Dominique's suggestions not help?


  • 3.  RE: Notification report email format

    Posted Feb 10, 2009 03:06 AM
    Dominique's suggestions did not help. The email are generated by the notification server and I am receiving them on my Blackberry in the same format. I have search the config for formating with no success. In addition, this is not a helpdesk problem.

    Thanks,


  • 4.  RE: Notification report email format

    Posted Feb 10, 2009 04:15 AM
    Fair enough. Looking at one kb (the majority of email answers come from Helpdesk) https://kb.altiris.com/article.asp?article=26305&p=1, it seems to indicate an issue receiving html mails. Also, even if Helpdesk isn't installed, many of these type of messages get routed through Alert Manager.


  • 5.  RE: Notification report email format

    Posted Feb 19, 2009 01:29 AM
    I checked my Exchange server and the POP3 message format was set to plain text. In addition, I set the Internet message format under global settings to plain text as well and I still receive messages from the notification server in the same format. I will try to find some white paper on the Alert manager to see if there is a setting that can correct the problem.


    Thanks for your help...


  • 6.  RE: Notification report email format

    Posted Apr 09, 2009 08:32 AM
    Did you manage to solve the problem? I have exactly the same issue.
    I do not know the configuration of Notification Server but maybe it is simillar to the Configuration of Helpdesk and there is a possibility to choose format of the outgoing emails from NS? If not maybe the email template can be adopted? Any ideas?