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  • 1.  Outbound email has been "Delivered" but huge delay exist

    Posted Aug 22, 2011 03:24 AM

    Hi All,

    As per topic, how can we check more details on the email that's being send by SBG to recipient?

    For example, from the Audit logs it mentioned that email has been delivered to recipient at 8pm but user claimed only recived it at 12pm (4 hours later)

    How to further analyze this?

     

    Regards,



  • 2.  RE: Outbound email has been "Delivered" but huge delay exist

    Broadcom Employee
    Posted Aug 22, 2011 10:16 AM
    There is no reason to question that timestamp unless the time on the Messaging Gateway is wrong. What time does their mail server say it received it?


  • 3.  RE: Outbound email has been "Delivered" but huge delay exist

    Posted Aug 22, 2011 09:38 PM

    Hi Davis,

    Means that we need to check at the next server hop?

    They didn't actually check on the recipient mail server... but the recipient herself claimed that she received the mail very late..



  • 4.  RE: Outbound email has been "Delivered" but huge delay exist

    Posted Aug 25, 2011 12:34 AM

    Try this tool: http://mxtoolbox.com/EmailHeaders.aspx

     

    Paste the headers from the recipients copy and see what the TZ adjusted delays are and what hop caused them.



  • 5.  RE: Outbound email has been "Delivered" but huge delay exist

    Posted Aug 25, 2011 03:43 AM

    Hi Cricket,

    Many thanks!

    Is there any other aspect/log that should we look at?