Rejected message for exceeding size limit

[Migration User]

   Hello,

   Some e-mail sent from Internet to our users do not reach their mailboxes, I was looking to understand the problem, so I checked "Message Audit Logs" and found the reason: "Rejected message for exceeding size limit".

   I did not set Brightmail to message/attachment size limits, so i do not know what to do.

Message Data 
 ID: ac140c75-b7b60ae000000ba3-0c-49e42d9f796c
 Message-ID: 
 Tracker: 
 Accepted From: 200.XXX.12.90
 Scanners: Local Host  
 Time accepted: Tuesday, Apr 14, 2009 03:30:55 AM BRT
 Direction: 
 Sender: [e-mail]
 Original recipients: 
 Original Subject: (none)
 Full attachment list: None 
 Suspect attachments: None 
Recipient Data 
 Intended recipient: [e-mail] 
 
 Verdict: Verdict Filter Policy Group Details
None    
 
 Actions taken: Rejected message for exceeding size limit  
 
 Delivery: Delivered To Delivery Time
None  
 
 Untested verdicts:   None 
 
 Other recipients:  

   Any clue ?

   Thanks to all,
   Carlos Oliveira
 

[Migration User]

The option for message size is in the Administration tab, under your Hosts configuration. If you select your host and go to the SMTP tab, you can click on the advanced configuration button at the bottom and see all of your size limitations for both inbound and outbound.

Past that you would also want to make sure that there are no size limitations on the downstream server from us. If you telnet to your server and run an "EHLO" instead of the normal "HELO" this will give you a "Size = something" that will tell you if you have any limitations on that server.

Hope this helps!
Tom

[Migration User]

I also have the same problem. The incoming setting under our host configuration was 15728640 byte but we found that some of the email being rejected even under this size.
Besides that when using EHLO during telnet to Brightmail, we can't get the return "size= something". The following were the information we got during EHLO:
250-xxxx.xxxx.com says EHLO to xxx.xxx.xxx.xxx:2601
250-PIPELINING
250-8BITMIME
250 ENHANCEDSTATUSCODES

[Migration User]

Hi,

In Brightmail, the size limit bydefault is 15MB.

Now suppose if you are sending a message with attachment say 13mb, then your mail size will increase to anyway say around 16mb-17mb. The reason for this is your mail body text , fonts size of your mail body,your signatures, any image/logo of your company in the sigantures, your corporate policy note in the footer of your email,etc.. adds to the size.

Hence allt his comes to say more than 15MB. Hence try to increase the size of attachment say to 20mb and check whther you are facing the same issues or not.

Also note Symatnec have released new build for brightmail i.e.8.0.1. today.

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid_p/2009032315583554

Please check..

Rgrds,
SAM

[Migration User]

   TomC 2,

   Once again you solved the problem !

   I changed the size and now users receive what they expect to, i do not see "rejected messages" in log anymore.

   Thanks !
   Carlos Oliveira

[Migration User]

When you are allocating a message size make sure that that is for all the mail content including the header part.. so oyu need to give more size then actual mail have

[Migration User]

Hi, how can I change/increase the Default Size Limit?
Thanks in advance
mentebeat

[Migration User]

Here is a KB article that will be helpful:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2008112309491754

Regards,

Adnan