Ghost Solution Suite

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  • 1.  Ghost 11.5 not seeing USB 2.0 or USB 3.0 external hard-drive?

    Posted Nov 17, 2016 09:12 AM

    Hi all,

    I've been using a Symantec Ghost 11.5 disc to boot from for 3 years now, when backing up and restoring.

    Toshiba Satellite Pro's, Lenovo ThinkPad's, Lenovo X1 Carbon's are just some of the few Laptop's we've used.

    I have a Lenovo 11E Laptop which I've loaded the Ghost 11.5 disc with and then I plug in our USB 2.0 external hard-drive which contains the .GHO image file, but it is not visible from the drop down menu.

    I have tried both USB ports on the Laptop, the USB external hard-drive is visble from the BIOS and also from the boot menu, it is just not visble from Ghost 11.5.

    I really need to get these Laptops imaged and shipped out asap. I have attached some pictures.

    Please help, any advice welcome.

    Dean



  • 2.  RE: Ghost 11.5 not seeing USB 2.0 or USB 3.0 external hard-drive?

    Posted Nov 17, 2016 09:20 AM

    I've attached a couple more pictures of the BIOS and boot menu, showing the USB external hard-drive is visble.



  • 3.  RE: Ghost 11.5 not seeing USB 2.0 or USB 3.0 external hard-drive?

    Posted Nov 17, 2016 11:18 AM

    Is the USB port on your Lenovo a USB-3 port?

    If it is, then you almost certainly need to add the USB-3 driver to your WinPE boot environment, as there is no native USB-3 support in the version of WinPE that comes with 11.5

    If you are using DOS then you need to move to a recent version of WinPE as DOS has no way of talking to USB-3

    The BIOS support for USB-2 or -3 allows you to boot from USB and very little else. You need the full operating system support to do anything else, and whereas USB-2 support is standard in modern operating systems, USB-3 support needs drivers.



  • 4.  RE: Ghost 11.5 not seeing USB 2.0 or USB 3.0 external hard-drive?

    Posted Nov 17, 2016 11:33 AM

    As a starting point, I'll try your first suggestion. Is it difficult to add the drivers to the WinPE boot environment?



  • 5.  RE: Ghost 11.5 not seeing USB 2.0 or USB 3.0 external hard-drive?

    Posted Nov 18, 2016 11:13 AM

    You can actually load the drivers from the WinPE command line, or use a batch file.

    Basically, from the driver perspective, you need drivers that are appropriate for the version of Winpe you are working with. For Ghost Solution Suite 11.5, the WinPE version is 2.x which is based on the Vista kernel and therefore needs Vista 32 bit drivers. If you use a later version of WinPE, Win PE 3 needs Win 7 drivers, up to WinPE 10 which uses Win 10 drivers.

    Here are a couple of links for the procedure, and also how to use WinPE 3 with GSS 2.5 if you only have Win 7 drivers available:

    https://www.symantec.com/connect/articles/do-i-have-correct-driver-winpe

    https://www.symantec.com/connect/articles/creating-and-using-winpe31-image-gss-251

    Or you have the option of upgrading to Ghost 3.x which also adds support for things like UEFI bioses which Ghost 2.5 does not function under, and uses a much newer version of WinPE.

    Bear in mind also, that modern hardware may also require you to add drivers to WinPE for both the NIC and the SATA chipsets, especially for old versions of WinPE which were released well before these chipsets were manufactured.