Error with PE and Intel(R) ICH9 SATA AHCI Controller driver

[Migration User]

Hi,

 

I am getting a error message when using PE for a Dell GX755, i have added what i think is the correct driver, but, no joy :(

 

error message

 

"Drivers could not be found in the PreOS for the following devices:\x0D\x0A\x0D\x0AManufacturer: \"Intel\", Description: \"Intel(R) ICH9 SATA AHCI Controller\", PCI Vendor: 0x8086, PCI Device: 0x2922, PCI Subsystem: 0x2111028\x0D\x0D\x0A" }

 

I am also using Dell d630 laptops, the PE works well, so i know its not the Ghost 2.5 install.

 

Anyone had this problem or better still got a fix?

 

Thanks

[Migration User]

I had a similar problem with the dell sata ahci drivers, here was the solution that worked from me.

"Go to c:\doc&sett\all users\application data\symantec\ghost\template\common\windrivers folder and search for the string "2922". If you open one of these INF files you'll see that Class=hdc instead of usual Class=SCSiAdapter. Change that line ro read Class=SCSIAdapter then go to the root folder of this driver and delete file called drivers.manifest.txt. Restart GBW, go to Winpe editor and select any Winpe config. When you go Storage drivers tab you should see this driver appearing on the list. Select it and go OK. Once finished your Winpe preos is ready to be used from the Console."

I have edited the string to represent your problem.  This was sent to my by the very helpful Eugene.

[Migration User]

no joy still getting the same error.

 

Status = 1, Fatal = "Drivers could not be found in the PreOS for the following devices:\x0D\x0A\x0D\x0AManufacturer: \"Intel\", Description: \"Intel(R) ICH9 SATA AHCI Controller\", PCI Vendor: 0x8086, PCI Device: 0x2922, PCI Subsystem: 0x2111028\x0D\x0D\x0A" }

 

 

[Migration User]

Hi, I had this exact same problem, we got around it oddly enough by choosing a DOS preOS instead of WinPE.

 

Also add the following switches to the task: -noide -nousb -ffx -fni

 

And check the SATA settings in BIOS are set to compatability mode instead of AHCPI

[Migration User]

Thats a shame,

 

The Dos bit is working, ghost suit 2.0 was working fine with Dos but its the winpe i really want to get going.

 

And Winpe is working with my D630 laptops. just this cursed intel driver!

[Migration User]

Hi Mikster,

AHCI controller drivers are generally not a problem and can be ignored but because our VP building code tries to help you by not going into Preos that will potentially not even boot or not connect (ie. no network or mass-storage drivers) hence why you get this error.
Fix is simple enough: a) either update a driver and auto-rebuild pci.manifest.txt from GBW or b) ignore particular device ID as described here.

Unfortunately a) will not work for you. I have posted updated Intel.82801 driver to a few people but ID 0x2922 is still not included in it so you only option is b).

We will be smoothing the process of adding extra "to skip or to ignore drivers" to GBW in the next LiveUpdate.

Cheers.

[Migration User]

Eugene,

 

I copyed the default winpe settings and created a boot winpe for our enviroment.

 

i then added the lines

 

} {
    0x8086 = {
        0x2922 = (0x2111028\x0D\x0D\x0A)
       
   }
}

 

to the pci.manifest.txt and refeshed the file in GBW

 

This seems to have solved the problem, thanks for your help :)

 

 

When will the next update be released?

 

 

[Migration User]

http://www.symantec.com/connect/forums/how-resolve-quotdrivers-could-not-be-found-preos-following-devicesquot

[crossbones]

Changing the virtual partition PreOS to DOS worked for me. I didn't need to change anything else. Thanks.