Ghost error when trying to save an image to an external firewire drive

[Migration User]

Guys,

Trying to put a Windows 7 image on an external firewire drive from a Dell laptop.  When boot Ghost, select the source drive (which is our local C drive), then specify where we'd like to save the image we get an error:

The following drives were not unmounted cleanly.  Do you want to force mount them anyway?

It is talking about the D: drive which is our external drive. 

 

We can save Windows XP images to the ext drive, and then copy them down to a new laptop with no issues.  However, with Win7 we get this error.

 

Any ideas?

Thanks!

[Migration User]

The "not unmounted cleanly" error is being raised because there is, by design, an indication written to NTFS filesystems when they have not been shut down properly and data loss may have occurred. On Windows, when this occurs the NTFS filesystem first tries to handle this by repairing the filesystem using data from the $Logfile internal recovery log, but Ghost cannot do this from DOS (as the $Logfile format is a proprietary secret and has never been documented by Microsoft).

In particular, you should never simply unplug a removable device from Windows because it may perform what are called "delayed writes" and not update some of the data on the filesystem until it is forced to. This is why it's a good practice to use the safe removal system tray applet in Windows when unplugging a device; Ghost is telling you that have not done this, and you should. If you use this technique to dismount the filesystems on a device before unplugging it from Windows, then you won't see that message.