EDM Re-indexing Issue 15.5

[Ghazali]

Hi 

I am getting following error while doing EDM re-indexing after upgrading from 15.1MP2 to 15.5.

Error: Indexing was unsuccessful. Check the log files for details

Under the Localhost log file, I found underneath event

01 Jan 2020 10:24:36,771- Thread: 72 SEVERE [com.vontu.profiles.manager.database.DataSourceIndexCreator] Unexpected exception while creating exact data profile "XXXXXXX" version 2

Cause:

java.security.AccessControlException: access denied ("java.io.FilePermission" "E:\XXX\XXXX.csv" "delete")java.security.AccessControlException: access denied ("java.io.FilePermission" "E:\XXX\XXXX.csv." "delete")

I have checked the enforce service user permissions, it has full control over the folder/file.

Any suggestion would be appreciated .

[Anirudh Makwana]

Firstly, confirm 'protect' user has Read access to the IDM source directory.

If this seems correct, it may be a matter of a lost database connection. Try restarting all Symantec services on the Enforce server, then re-attempt indexing.

Please mark posts as solution if they solve your problem

[Ghazali]

Thanks, Anirudh for your response.
This issue has been resolved with the help of Symantec support.
Actually I am not using default location for Datafile folder therefore I need to define datafile folder location under protect.properties file and permissions under manager.policy.