Endpoint Protection

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  • 1.  SEP 12.1..7 Uninstall Password

    Posted Jul 26, 2016 09:06 PM

    Hello,

    would like to uninstall Symantec Endpoint Protection v12.1.7 but requires a password that I never set. How can I bypass or disable password to uninstall. Appreciate any help, thank you



  • 2.  RE: SEP 12.1..7 Uninstall Password
    Best Answer

    Posted Jul 26, 2016 10:25 PM

    Login to the SEPM and remove it from the policy.

    1. Open the console manager
    2. Click Clients
    3. Select Policies tab.
    4. Click on General Settings.
    5. Select Security Settings tab.
    6. De-select Require a password to uninstall the client
    7. Click OK.

    How to setup client password protection in Symantec Endpoint Protection Manager



  • 3.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 04:58 PM

    Can I ask this question about this solution....

    If you can't log in to the SEPManager because you don't have the password, how does one go through the steps shown?

    Maybe I'm missing something here...

     

    HerbO



  • 4.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 05:35 PM

    You don't.

    Without access to the SEPM, the above would not work.

    Cleanwipe would be a better solution if access to the SEPM is not available.



  • 5.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 07:30 PM

    Brian - thanks.  I thought I was losing it...

    So, in order to get by this problem, assuming too that you've lost the password and cannot get SEPM to generate the recovery eMail, CleanWipe is a Symantec utility to wipe out all traces of SEPM so you can re-start everything "from square one".  Right?  Can you link me to it because I have this situation.

    HerbO



  • 6.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 07:52 PM

    Symantec should have a utility to reset the password. You'll need to open a support ticket though.



  • 7.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 07:56 PM

    More research...

    OK, Brian - I know now to look in the Tools folder.  Got it.

    But again, would it be your guess that simply uinstalling the old, preserves the old password data (and thus the flumoxed authentication) so that I'm faced with the same situation once the new one is installed?

    HerbO



  • 8.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 07:58 PM

    Yes, that's what I'll try first.  It would be nice to preserve the old settings, etc.

    So, you're feeling that I'm facing the same problem once the new one gets on the sys, right?

    H



  • 9.  RE: SEP 12.1..7 Uninstall Password

    Posted Aug 06, 2016 08:44 PM

    I don't see a need to uninstall if you can just reset the password.



  • 10.  RE: SEP 12.1..7 Uninstall Password

    Broadcom Employee
    Posted Aug 07, 2016 01:42 AM

    Hello,

    Is there any particular reason to unisntall SEP? Are you company admin or end user?

    Cleanwipe is a last resort to uninstall SEP, do not uninstall SEPM by any chance using this tool.