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  • 1.  SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 16, 2010 10:23 AM

    Hello,

     

    Yesterday I created a SEP 11 install package using the following instructions

    How to deploy the Symantec Endpoint Protection (SEP) client Release Update 5 or later with current virus definitions and intrusion prevention signatures.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH104779&locale=en_US

     

    Now, I am at a Windows 7, 32-bit machines, logged on as Administrator. When I install the package as Administrator, the following happens

     

    1. Prompt says "Extracting" appears

    2. Error message appears, "This program might not have installed correctly"

    3. I click "Reinstall using recommended settings"

    4. Prompt says "Extracting" appears

     

    Nothing else happens. No errors, no indications that the program installed.

    Help!



  • 2.  RE: SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 16, 2010 10:28 AM

    Can you please post the SEP_INST.log?

    From start - run - %temp%\SEP_INST.log

    Search for Return Value 3 and post the 10 lines above the return value 3.

     



  • 3.  RE: SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 16, 2010 12:48 PM

    Have you checked the event logs to see if there is any MSI issues?

    From Win7 - Start>Search>Event Viewer>Windows Logs>Application

     



  • 4.  RE: SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 18, 2010 10:07 AM

    @ postechgeek: I checked the event logs for MSI issues are there are none

     

    @ Cycletech: SEP_INST.log doesn't exist. However, in the %temp% directory there is another directory named sepinst. Perhaps there is a file within sepinst directory?

     

    Please help!



  • 5.  RE: SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 18, 2010 10:14 AM

    What do you see in the directory?



  • 6.  RE: SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 18, 2010 10:27 AM

    Here is the list

     

    11/18/2010  10:25 AM    <DIR>          .
    11/18/2010  10:25 AM    <DIR>          ..
    11/18/2010  09:24 AM             6,129 0x0409.ini
    11/18/2010  09:57 AM    <DIR>          COH32
    11/18/2010  09:57 AM    <DIR>          Common
    11/18/2010  09:57 AM    <DIR>          CommonAppData
    11/18/2010  09:24 AM             6,884 Default.rul
    11/18/2010  09:57 AM    <DIR>          Drivers
    11/15/2010  09:26 PM           938,679 IPSDef.zip
    11/18/2010  09:24 AM           927,096 LUCHECK.EXE
    11/18/2010  09:24 AM         3,579,768 LUSETUP.EXE
    11/18/2010  09:57 AM    <DIR>          Manifest
    11/18/2010  09:24 AM           324,968 msl.dll
    11/18/2010  09:24 AM               233 MSLight.grd
    11/18/2010  09:24 AM                36 MSLight.sig
    11/18/2010  09:24 AM               365 MSLight.spm
    11/18/2010  10:25 AM             1,670 My Company_Default Group - Shortcut.lnk
    11/18/2010  09:25 AM            64,260 packlist.xml
    11/18/2010  09:25 AM           212,884 profext.dat
    11/18/2010  09:57 AM    <DIR>          program files
    11/18/2010  09:57 AM    <DIR>          Redist
    11/18/2010  09:25 AM               304 sdi.dat
    11/18/2010  09:25 AM           132,560 serdef.dat
    11/18/2010  09:25 AM             1,074 setAid.ini
    11/18/2010  09:24 AM           294,912 setup.exe
    11/18/2010  09:25 AM             1,995 setup.ini
    11/18/2010  09:24 AM           669,040 smcinst.exe
    11/18/2010  09:24 AM            15,240 SNDSrvc.exe
    11/18/2010  09:24 AM           217,992 SNDSvc.dll
    11/18/2010  09:24 AM            87,432 SNDunin.dll
    11/18/2010  09:25 AM             6,977 SyLink.xml
    11/18/2010  09:24 AM        15,686,144 Symantec AntiVirus.msi
    11/18/2010  09:24 AM           625,032 SymNeti.dll
    11/18/2010  09:24 AM           242,056 SymRedir.dll
    11/18/2010  09:57 AM    <DIR>          System32
    11/17/2010  10:42 PM        99,196,461 vdefhub.zip
    11/18/2010  09:57 AM    <DIR>          Windows
    11/18/2010  09:25 AM         2,584,848 WindowsInstaller-KB893803-x86.exe
                  27 File(s)    125,825,039 bytes
                  11 Dir(s)  119,129,968,640 bytes free



  • 7.  RE: SEP Custom Install Package Won't Install Locally on Win 7 32-bit

    Posted Nov 18, 2010 10:41 AM

    Can you run the SEP support tool? You can attach the file back here for analysis.

    http://www.symantec.com/business/support/index?page=content&id=TECH105414&locale=en_US

    Thanks,

    Thomas