Jamal ,you also should consider about the Virus Source .If it comes again and again ,it is possible that there is some machine in the network which is running with old virus signatures and is causing the infection .If so ,use the unamanged detector Or find unmanaged machines feature from Symantec console to find machines without Antivirus or running with very old signatures.
Also if Symantec is not able to clean fully ,you should also consider using other tools such as MSRT(Microsoft tool) Or combofix (Use bleepingcomputer link ) .I have seen good results with them for conficker .Once cleaned ,than you can use Symantec to run a full scan. On the infected machines (ones getting infected again and again) ,use netstat -an Or tcpview to see which computers are making connection.This is one good way to find out the source