Endpoint Protection

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  • 1.  Virus defnitions status showing "Not available"

    Posted May 16, 2013 01:21 PM
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    I have sevearl clients that are showing their virus definitions state as "Not available", yet the clients are checking in normally and if i go to the actual client machine and check the defintion date, it is up to date. This issue is on both XP and Windows 7 (32 and 64-bit flavors). Doing an update content does not seem to fix the issue. Since their definition updates do appear to be current, I am just curious as to what this status means,

     

     

     

    Do I have reason to be concerned?



  • 2.  RE: Virus defnitions status showing "Not available"

    Posted May 16, 2013 01:23 PM

    It essentially means the client isn't reporting it content status to the SEPM.

    What version of SEP is this for?

    If you do a search for the client in the SEPM, does it show up more than once?

    If you open the client and go to Help >> Troubleshooting, does it show as connected to your SEPM?



  • 3.  RE: Virus defnitions status showing "Not available"

    Posted May 16, 2013 01:28 PM

    it is version 12.1.2015

    it only shows up once 

    and yes it is connected to SEPM

     



  • 4.  RE: Virus defnitions status showing "Not available"
    Best Answer

    Posted May 16, 2013 01:30 PM

    Have a look at similar discussion:

    https://www-secure.symantec.com/connect/forums/sepm-shows-client-virus-definition-not-available

    Below articles may be of help as well:

    Clients cannot send data back to Symantec Endpoint Protection Manager

    Article:TECH105348  |  Created: 2008-01-09  |  Updated: 2009-01-30  |  Article URL http://www.symantec.com/docs/TECH105348