OOPS! Locked the admin login for SEP Managment Console

[Migration User]

Anyone know how I can get in?

I recently changed the password for admin, and documented it, but neither the new password or the old one is working now.

Help, please!

Thanks,

Joe

[Migration User]

What is the error message you are getting while trying to login?

[Migration User]

Well, I was getting the message saying the credentials were wrong, but now, I'm getting "The administrator account is locked."

[Rafeeq]

wait for 30 mins it will be unlocked
or else forward your clock time to 1hour +
log in should work fine
 

[Rafeeq]

go to
<install drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools 

double click on resetpass.bat
log in with user name: admin
password: admin

will ask u to change the password

[Migration User]

Thanks...

Is there a "backdoor" though, since what I documented as the new password isn't working, and neither is the old one?

Is the password saved in some .ini or .cfg file hidden somewhere in the program folders?

[Rafeeq]

nope, u cannot get ur old password however u can reset it.

go to 
<install drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools 

double click on resetpass.bat
log in with user name: admin
password: admin

will ask u to change the password

 

[Migration User]

Fantastic.  Just what I was hoping for.  Thanks a ton, Rafeeq! :)

[Migration User]

To reset the Symantec Endpoint Protection Manager password to the following:

Open Windows Explorer and navigate to:

\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools

Double-click

Resetpass.bat

This will reset the password to the following:

Username = admin

Password = admin

Following login, user will be prompted to change the password. The password may be changed to the previous password.

If the admin account is locked , Chnage the system time , Incraese that by an Hour and  then run the resetpass