Endpoint Protection

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  • 1.  Ok to delete files in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content?

    Posted May 07, 2015 10:56 AM

    Hi, our files in this folder seem to be corrupt and the definitions have stopped updating.  We believe this is due to corruption in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content.  I want to know if it's OK to delete the files in there.

    I realize this folder is where the number of revisions is kept for LiveUpdate purposes, but it seems it cannot go beyond what is currently set because the data is corrupt.  I know it is not recommended to delete them, but can I simply delete them and have the system rebuild them automatically over a 24 hour period?

    I need an answer as soon as someone from Symantec reads this please, this is a fairly important PCI Compliance issue.


    Thanks!

    Dan



  • 2.  RE: Ok to delete files in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content?

    Posted May 07, 2015 06:40 PM

    Yes, you can delete, it will re-populate.

    You should be able to run the symhelp tool on the SEPM to see what it shows as well.



  • 3.  RE: Ok to delete files in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content?

    Trusted Advisor
    Posted May 08, 2015 02:58 AM

    If space is an issue and you are not already on 12.1 RU5 I'd reccomend upgrading to that release as it saves so much space. It has a smarter way of saving definitions our instalations have gone from 80GB down to about 30GB and that's with the new RU5 saving 90 definition revisions. 



  • 4.  RE: Ok to delete files in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content?

    Trusted Advisor
    Posted May 08, 2015 03:20 AM

    Hello,

    I would not recommend you deleting the files manually.

    Check these Articles:

    Disk Space Management procedures for the Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH96214

    Symantec Endpoint Protection Manager installation folder is taking a lot of space using version 12.1

    http://www.symantec.com/docs/TECH165320

    Issue Related to Low disk space.

    https://www-secure.symantec.com/connect/articles/issue-related-low-disk-space

    Also, check this Thread:

    https://www-secure.symantec.com/connect/forums/sepmanager-121-and-huge-inetpubcontent-folder

    Hope that helps!!