can i check status of tracking number of virus i submit from symantec site.. myself.. ?

[Migration User]

can i check status of tracking number of virus sample i submited....

can i check status from symantec site.. myself.. ?

is their any link in symantec site where i can check the status ?

[pete]

it is not possible as far I know, you need to open a ticket with SYmantec to know the status unless you receive the closing of the tracking number for the submission.

[Thomas K]

What is your tracking number? I can check the status for you.

 

Thomas

[Migration User]

symantec should provide some link to check...

still my tracking number is :19190592

[Thomas K]

Note that the submission was made as "Retail", so you would not receive a notification for this type of submission.

Submission Detail:

"Our automation was unable to identify any malicious content in this submission.
The file will be stored for further human analysis"

Let me know if there is anything else you need.

 

Best,

Thomas

[Migration User]

i think that is bad for symantec sales

that is why retailers are not able to sell to personal users in our city.

other antivirus software are providing link for checking status and solutions and  update datatime in which its solution is found..

if client are not satisfied they will not purchase software.

We as retailer visit client site and take samples and sumbit samples to symantec.

and symantec should respect training provided to our team and efforts inputed towards collecting virus samples and submitting it to symantec.

so i feel symantec should provide some link to check status and solution notes.. so that we as retailers provide answers to our personal (users) or smb clients.. regarding symantec or norton antivirus products..

instead of keeping it as a confidential information

and available for SMB or enterprise business users.

[Thomas K]

A good option for you would be to submit files to ThreatExpert.com for analysis. All submissions get a response, and the great thing is ThreatExpert is owned by Symantec.

http://www.threatexpert.com/default.aspx

Submit - http://www.threatexpert.com/submit.aspx

[Mick2009]

Hi Sailesh,

 

Many thanks for the feedback.  You are welcome to create a new "enhancement request" in the Ideas section of this Connect Forum.  Other members of the community who agree with each proposed idea there can cast their votes.  If there is a large number of voters who agree, then such a program may indeed be created.

 

Do be aware, though, that Symantec Security Response receives countless submissions every day.  It would be a major undertaking to offer detailed feedback on every single one.  Also, information on how well Symantec's technologies are handling specially-crafted threats could be of benefit to the writers of such threats. 

 

Final note: Symantec does provide follow-up by mail for submissions from Enterprise customers with certain support contract levels.  You may wish to contact Sales in your area to learn more about the additional services offered.    

 

Thanks and best regards,

 

Mick  

[khaskins82]

I use threat expert most of the time because you get your results right away.

[Migration User]

I have submited some virus samples on following URL

https://submit.symantec.com/websubmit/retail.cgi

and I have given Tracking # on each virus submission. Neither I get any response nor Nortron update their virus database.

in Customer Notes I stated that

This file contains virus IM-Worm.Win32.Sohanad.qr declared by Kaspersky.
But Nortron not detect it after update the virus database.

The Tracking Nos are as under

Tracking #19284361

Tracking #19283692

Then tell me why i purchase nortron

 

On submission of sample virus on http://www.threatexpert.com/

I got response which is as under: -

• Submission details:
  • Submission received: 24 February 2011, 02:59:56
  • Processing time: 7 min 7 sec
  • Submitted sample:
    • File MD5: 0x5ACCDAC521946420BECD65B8B38EA2C0
    • File SHA-1: 0x87448FCDAF2254C2164D16DEAB5D589885C3A82B
    • Filesize: 843,776 bytes
    • Alias:
      • IM-Worm.Win32.Sohanad.qr [Kaspersky Lab]
      • New Malware.cc [McAfee]
      • Virus.AutoIt [Ikarus]

• Summary of the findings:

What's been found	Severity Level
Contains characteristics of an identified security risk.

Technical Details:

 

Possible Security Risk

• Attention! The following threat category was identified:

Threat Category	Description
	A network-aware worm that attempts to replicate across the existing network(s)

 

File System Modifications

• The following file was created in the system:

#	Filename(s)	File Size	File Hash	Alias
1	[file and pathname of the sample #1]	843,776 bytes	MD5: 0x5ACCDAC521946420BECD65B8B38EA2C0 SHA-1: 0x87448FCDAF2254C2164D16DEAB5D589885C3A82B	IM-Worm.Win32.Sohanad.qr [Kaspersky Lab] New Malware.cc [McAfee] Virus.AutoIt [Ikarus]

[Migration User]

There is no symantec link available externally to check with the Tracking status.

You can try submitting the suspected files to the link : https://submit.symantec.com/gold

In the submission form you need to fill your information along with the Support ID which is your Company Contact ID number.

Once the submission is done you would receive an automated closure email with the status of the submitted files from the Symantec Security response.

[Mithun Sanghavi]

Hello,

Question: can i check status of tracking number of virus sample i submited....

Answer: No.

Question: can i check status from symantec site.. myself.. ?

Answer: There is no way you can check from Symantec website.

Question: is their any link in symantec site where i can check the status ? 

Answer: No. Only way as of now you can check the status is by calling Symantec Tech Support on the Local number from the link provided below: 

http://www.symantec.com/enterprise/support/contact_techsupp_static.jsp

OR

Provide the Tracking number to us and we will find the status of the same.

 

We are here to assist you. You could always leave a message and I will reply you on the same.

[Migration User]

Hi

I have submitted a sample file for scan but yet to receive a respond. below is the mail received from symantec. can anybody  help me out?

 

Your submission (Tracking #20160510) has been received and is being
processed. Please reference this tracking number in any future
correspondence.

[Thomas K]

@ Smaity, you posted this in another thread already, and I answered it.

https://www-secure.symantec.com/connect/forums/how-check-status-tracking-id

 

That was a "Retail" submission. You will not receive any status update for that type of submission due to the very high volume of  files submitted. The pusefg.zip file status is undetermined at this time.

 

A Virus Total scan on this file also came up clean.

http://www.virustotal.com/file-scan/report.html?id=f2fe1018ed5552089a2afe6303dd5ac07a5f93f9fbc6e49ea34e2713d5feda8f-1305814580