Your administrator has locked this feature

[Migration User]

I wish to change some settings in the Sep Client. However, even when I use an Administrator Windows account and try to change the SEP Client settings, i get a message that says "Your administrator has locked this feature".

The SEP Clients are standalone (ie. no central SEPM server is managing them),

i found a way to open the live update feture from being greyed out, but i want to be able to change deeper settings.

thanks a lot.

 

[ℬrίαη]

At one point in the past were these managed clients and then made unmanaged?

[Migration User]

not at any point.

[Rafeeq]

well if there are handful then uninstall / reinstall from the CD1\SEP would be easiest way, give this step a go and see if that makes it unmanged

 

https://www.symantec.com/connect/forums/how-convert-sep12-client-managed-unmanaged-without-reinstalling

[ℬrίαη]

Re-install one client to see if it corrects it.

[Migration User]

I just got off the phone with Symantec Enterprise Support and I thought I'd post the fix here for anyone else who finds this thread through Google. We had this same thing happening on unmanaged external laptops running SEP v14 MP1. Symantec support initially insisted that this laptop must have first been deployed as managed through our internal server, then switched to unmanaged, which I was 100% sure it was not. It was installed using the unmanaged package which was downloaded straight from Symantec FileConnect, it had nothing to do with our internal management server and they were able to verify that after connecting to the laptop via Webex and looking at a few things. So at that point it was as simple as running 2 commands from Start --> Run in Windows 7, the first stops the service and second starts it. After we did that the issue was resolved, LiveUpdate was no longer greyed out and it functions normally. The commands are:

smc -stop

smc -start

Wait about 10-15 seconds between the commands, then wait 10-15 seconds after running the second one and then launch SEP to confirm that LiveUpdate is fixed and working.