Failed to install update for Virus and Spyware Definitions SDS Win64 (Reduced)

[Migration User]

I have a SEPM and SEP client  (v14) installed in the same server with 30+ clients replying on the same server. All client can update virus definition successfully except the Server client itself.  I think this is not the problem of luall.exe cause other clients can successfully update except the server itselt.  But when i run it, I got LU1806 & LU1825 error.  Did anyone have the same problem? Or at least can anyone give me a clue of where the problem might be. Thanks a lot! This drives me crazy.  

[pete]

where does the server client get the updates from ? Is it from internet or from the SEPM?

Considering it's SEPM, run the sylink log.

[ℬrίαη]

Run the SymDiag tool on it for additional error checking:

Download SymDiag to detect Symantec product issues

[Migration User]

I just manually run update on the client machine today, below is the outcome,

Update available for Virus and Spyware Definitions SDS Win64 (Reduced).

There are 1 update(s) to be downloaded.
Downloading update package (1 of 1) finished.
1 update(s) have been downloaded.

Processing updates...
Encountered an error while decompressing file C:\ProgramData\Symantec\Symantec Endpoint Protection\14.0.1904.0000.105\Data\LUE\Downloads\1483035806jtun_emt64sep12lencfulcsds.m30.
Encountered an error while processing an update for Virus and Spyware Definitions SDS Win64 (Reduced).
Failed to install update for Virus and Spyware Definitions SDS Win64 (Reduced).

Session summary: 1 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.

[ℬrίαη]

Did the symdiag tool show a message about content being corrupt?

[Migration User]

Thank you for your reply! I have got a chance to test it yet cause it is holiday seasaon now.  I will update the sysdiag to you later on, thanks again!

[Migration User]

Hi! Brian,

After running the diagnostic tool, I have found serveral problems in the report.

1. One or more Symantec Endpoint Protection definition sets are corrupted

2. Some of the Endpoint Protection Client features are disabled.

3. The Windows AutoRun feature is enabled.

4. Windows Firewall Configuration

5. System does not meet the recommendations for Syamtec Endpoint Protection 14.0: remote install.

 

I guess the update problem is caused by the first entry, is there a way to uninstall the corrupted definitons and then install new ones? thanks!

 

[Migration User]

Yes, the report shows One or more Symantec Endpoint Protection definition sets are corrupted.How should I solve this problem?

[Migration User]

After running the Diagnostic Tool, it says One or more Syamantec Endpoint Protection definition sets are corrupted. I guess this is the main reason that stops the clients from updating. Any solution? 

[Migration User]

[ℬrίαη]

Click the drop down arrow, a link to a Symantec KB article should be available.

[Migration User]

Hi! Brian,

    It is so weird, I just restarted the machine and it updated successfully, did not do anything else besides that.  What was going wrong with the system, so do I have to retart the server every time it encounters this update issue in the future? 

[ℬrίαη]

Should not need to. Maybe the restart fixed it

[Migration User]

Hi! Brian,

  It seems that I have the same problem again, any advice? Thanks!