Endpoint Protection

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  • 1.  Problem with adding a rule to the firewall

    Posted May 14, 2013 06:24 AM

    Hi!

    I tried to add a new firewall rule to allow LLDP Traffic, so I added a new ethernet rule und wanted to fill in the Protocol Type field with "0x88cc" for the ethertype of LLDP, but I can only type in "0x88c", because I couldn't write a second "c". I also can't type the example "0x86dd", even if I copy it, there is only "0x86d".

    Firewall.PNG

    Why is it impossible to fill in this field correnctly?

     

    Regards,

    TWSS

     



  • 2.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 06:33 AM

    What SEP version are you on?

    I'm running SEP 12.1 and have no issue adding 0x86dd to the Protcol Type line.



  • 3.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 06:55 AM

    My Version is: 12.1.2015.2015



  • 4.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 07:03 AM

    Works fine for me too on SEPM running 12.1RU2MP1.

    Are you defining this within the FW policy itself?  Have you tried adding it as a new Network Service under POLICIES -> Policy Components -> Network Services?



  • 5.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 07:38 AM

    Works fine for me on the same version, even without adding as a network service, although this is something you can do

    Adding network services to the default network services list

    Article:HOWTO81166  |  Created: 2012-10-24  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/HOWTO81166

     



  • 6.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 07:44 AM

    Ok, I solved the problem, this problem doesn't occur in the Endpoint Protection Manager on the host system, but I still have this problem via web browser (Firefox + Internet Explorer)...



  • 7.  RE: Problem with adding a rule to the firewall
    Best Answer

    Posted May 14, 2013 07:50 AM

    You are correct. I just tested and it does NOT work when using the web console. My guess is it's a bug in which case Symantec support needs to be contacted.



  • 8.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 07:52 AM

    What's the best way to report this bug to Symantec?



  • 9.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 07:57 AM

    Contact support

    Tech Support Numbers
    Regional Support Telephone Numbers:
    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
    India: Toll-Free 000 800 4401 456 directly
    IDD call: +61 2 8220 7111
     

    Or you can open a case via the web

    How to create a new case in MySymantec (formerly MySupport)

    Article:TECH58873  |  Created: 2009-01-26  |  Updated: 2013-05-09  |  Article URL http://www.symantec.com/docs/TECH58873

     



  • 10.  RE: Problem with adding a rule to the firewall

    Posted May 14, 2013 07:59 AM

    Thanks a lot for your help, guys!