symantec email proxy pop-up message

[Migration User]

when client send mail to other, reciepent didnt get mail. sometimes mail is received 1hour later, sometimes symantec pop-up with a message. mail server is functioning correctly. if sep is uninstalled, mail is sent just in time.i give me a perect solution what i can do about this issue???

screenshots is given below.

[Migration User]

See below articles

Many unexpected pop-up messages from the client email plugin appear

https://support.symantec.com/en_US/article.TECH122425.html

[ℬrίαη]

Have you scanned your PC to ensure it is not infected?

[Migration User]

any option to disable mail scan in client PC???

[Migration User]

To disable the plug-in from within the Symantec Endpoint Protection (SEP) client interface:

1. Open up the SEP client UI (User Interface).
2. On the AV bar, click Options> Change Settings
3. Click on Outlook Auto-Protect
4. Unselect Enable Microsoft Outlook Auto-Protect

To uninstall the Outlook plug-in follow the below steps:

• 1. Click Start> Control Panel
  2. Double-click Add or Remove Programs
  3. Select Symantec Endpoint Protection
  4. Click Change
  5. When the installer appears, click Next
  6. Select Modify and click Next
  7. Open the AntiVirus Email Protection
  8. Click on the Outlook Scanner and select the This feature will not be available option
  9. Click Next and then Finish.

https://support.symantec.com/en_US/article.TECH105253.html

[ℬrίαη]

Did you verify the machine is not infected. Disabling it doesn't solve the problem.

[Migration User]

machine is not infected.