Endpoint Protection

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  • 1.  Endpoint Incompatibility with Vista

    Posted Nov 15, 2007 05:32 PM
    I am also getting error on Windows Vista Business, with default policy install of Antivirus and Antispyware Protection, Proactive Threat Protection, Network Threat Protection
     
    Message title : Microsoft Visual C++ Runtime Library
    Program path:\program files\Symantec\Symantec Endpoint Protection\Smc.Exe
     
     
    Also, our Kixstart (Kix32.exe) logon script will not run on this domain computer.


  • 2.  RE: Endpoint Incompatibility with Vista

    Posted Nov 15, 2007 06:34 PM

    Does this sound like a match possibly?

    > Symptoms:

    The messages received during startup will be similar to: "A program can't display a message on your desktop" or "Symantec CMC Smc stopped working and was closed"

    You may also receive a "Runtime error" relating to "SMC.exe"

    In addition to this, the following may be logged in the "Application Event Viewer logs":

    "Faulting application Smc.exe, version 11.x.x.x time stamp XXXXXX, faulting module ntdll.dll, version 6.0.6000.16386, timestamp XXXXXXX, exception code 0xc0000005, fault offset 0x00061635, process id 0x694, application start time XXXXXXXXX"

    You may also notice that the SEP 11.0 Shield icon will not display in the Taskbar, however the SEP 11.0 console is still accessible via the Start Menu.

    When you open the SEP 11.0 console and view the 'Status' page, "Network Threat Protection" is not listed, even though it was configured to be installed.

    > Cause:

    This is a conflict caused by having the Windows Firewall enabled as well as Network Time Protocol (NTP). It is preventing NTP from correctly starting.

    The "teefer2" driver will successfully start, but NTP functionality is not configurable via the SEP 11.0 console.

    > Solution

    		 

    To correct his issue, follow the below:

    Turn Off/Disable the Windows Firewall and reboot the machine.

    After rebooting, the SEP 11.0 icon should display in the taskbar and NTP should be listed on the SEP 11.0 Client's 'Status' page.

    OR if the above doesn't work, then uninstall Windows defender from Add/remove program

    Can you let us know if this helps?

    If not, I'd recommend you call support for assistance.