Endpoint Protection

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  • 1.  (Another) problem with screen flickering (HP notebook)

    Posted Oct 04, 2018 04:27 AM

    Hi,
    I have not seen any recent posts about this problem but we are experiencing screen flickering on our notebooks.
    I'm not 100% sure if SEP is the reason of this problem but the event log provides this info when the problem occurs:

    ESENT: DllHost (10440,G,0) The beta feature EseDiskFlushConsistency is enabled in ESENT due to the beta site mode settings 0x800000.
    SecurityCenter: Statusen Symantec Endpoint Protection has been updated to SECURITY_PRODUCT_STATE_ON.   (NOTE: translated into english)

    It happens randomly and not necessary each time the event is mentioned in the log (quite often actually).

    I've read a note about this problem for Norton (https://support.norton.com/sp/en/au/home/current/solutions/v109267913_EndUserProfile_en_us) but I'm not sure if it works in my situation (SEP).

    Tips and troubleshooting guidance will be greatly appreciated.

    Regards



  • 2.  RE: (Another) problem with screen flickering (HP notebook)

    Posted Oct 04, 2018 11:40 AM

    What is the exact version of SEP running? Does it work as expected without SEP installed?



  • 3.  RE: (Another) problem with screen flickering (HP notebook)

    Posted Oct 05, 2018 03:23 AM

    Hi Brian,
    The current version is 14.0.3897.1101 (updated in july 2018) and we have also installed the latest BIOS/drivers/updates from MS/HP.
    We use corporate computers and we are not allowed to uninstall any softwares. Quite frustrating for troubleshooting...