install error

[Migration User]

Hello,

Havnt seen this error before after a failed install...  anyone any ideas


thanks

Gary

=== Verbose logging started: 28-10-2009  11:29:13  Build type: SHIP UNICODE 3.01.4000.2435  Calling process: D:\WINNT\system32\MSIEXEC.EXE ===
MSI (c) (78:A4) [11:29:13:315]: Resetting cached policy values
MSI (c) (78:A4) [11:29:13:315]: Machine policy value 'Debug' is 0
MSI (c) (78:A4) [11:29:13:315]: ******* RunEngine:
           ******* Product: C:\TEMP\Symantec\Symantec AntiVirus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (78:A4) [11:29:13:315]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (78:A4) [11:29:16:315]: Failed to grab execution mutex. System error 258.
MSI (c) (78:A4) [11:29:16:315]: Cloaking enabled.
MSI (c) (78:A4) [11:29:16:315]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (78:A4) [11:29:16:331]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (78:A4) [11:29:16:347]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (78:A4) [11:29:16:347]: MainEngineThread is returning 1618
=== Verbose logging stopped: 28-10-2009  11:29:16 ===

 

[Migration User]

Try to install after restarting the pc .Ensure you are having sufficient rights for installing SEP. If you are having Installation package in a shared folder copy it to local pc and try to install.

 

[Migration User]

Please search for return value 3 in the install log and paste 5 -6 lines before and after that.

[Migration User]

MainEngineThread is returning 1618

Error 1618 means: Another installation is already in progress. Complete that installation before proceeding with this install.

[Migration User]

Ah that must be it...

Thanks