Restart Required For Virus

[Srikanth_Subra]

Hi,

in one of our machine, symantec is asking frequent restart required for virus action.

please find the screenshot kindly help us to solve this issue

 

[Migration User]

hello,

after reboot it's asking again ?

[Srikanth_Subra]

yes again and again its asking..

[Migration User]

hello,

Look this one of dicussion

https://www-secure.symantec.com/connect/forums/how-stop-antivirus-repeatedly-detecting-same-threat

[Mick2009]

Hi Srikanth_Subra,

Here is a document with information about how to combat W32.Downadup.B:

Simple steps to protect yourself from the Conficker Worm
http://www.symantec.com/docs/TECH93179 
 

This threat is very good at sprading / re-infecting computers, if certain precautions are not taken.  Ensure that all recommendations (password protection, patcehs, IPS, etc) are in place.

Hope this helps! 

Mick  

[Srikanth_Subra]

Hi,

i tried all options but the restart required pop up is coming frequently. kindly help

[Ambesh Sharma]

Hello,

Please check with below..

 

Download the file and run it on infected machine 
http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/D.exe

for details go to
http://www.symantec.com/security_response/writeup.jsp?docid=2009-011316-0247-99

after that patch the windows from
http://www.microsoft.com/downloads/details.aspx?familyid=0D5F9B6E-9265-44B9-A376-2067B73D6A03&displaylang=en

[Migration User]

hey,

do a full scan and the run D.exe and install latest ms patch on the system and reboot the system.

[AjinBabu]

Hi, 

Please try to scan system with Power eraser.

Regards

Ajin

 

[Migration User]

Install Microsoft patch KB958644 scan the mach and check.

[Srikanth_Subra]

Hi,

This solution solved my problem.Thanks