Endpoint Protection

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  • 1.  Download Randomization

    Posted Jul 09, 2013 12:34 PM

    I don't understand how this works, how can your download randomization be set to a number higher than your heartbeat.  If your heartbeat is 1 hour, how can the randomization window be 2 hours...wouldn't that roll over into the next heartbeat?



  • 2.  RE: Download Randomization

    Posted Jul 09, 2013 12:38 PM

    See here for detailed explanation:

    https://www-secure.symantec.com/connect/forums/download-randomization

    it's just a way to stagger updates

    Why is your randomization set like that? Ideally, you want it lower than your heartbeat.

    KBA reference:

    http://www.symantec.com/docs/HOWTO80889



  • 3.  RE: Download Randomization

    Posted Jul 09, 2013 12:57 PM

    Updates will not always sent on the configured heart beat settings

    About Accelerated Heartbeat in Symantec Endpoint Protection (SEP) Clients.

     

    http://www.symantec.com/business/support/index?page=content&id=TECH93724



  • 4.  RE: Download Randomization

    Posted Jul 09, 2013 12:58 PM

    What happens if it picks a time 2 hours out for the random download....and then another hearbeat happens again an hour later (before the download occurs)....will it pick a new time to download, or stick with the original time?  If it picks a new time, I feel like that could happen perpetually, and the download would never occur.



  • 5.  RE: Download Randomization

    Posted Jul 09, 2013 01:11 PM

    This is technically separate from the heartbeat

    What happens is a client will heartbeat in and it will be notified that new content is available. The randomization window starts (in your case 2 hours) so the client than picks a time within the two hour window to download the new content.

    The heartbeat process continues as normal (client checks back in after one hour as expected). Once the raondomization window has passed, the timer will reset and the process continues again when the next content update is available.



  • 6.  RE: Download Randomization

    Posted Jul 09, 2013 02:06 PM

    this is how it works

    Symantec Endpoint Protection: The Heartbeat Process

     

    http://www.symantec.com/business/support/index?page=content&id=TECH191617



  • 7.  RE: Download Randomization

    Posted Jul 10, 2013 01:37 AM

    Hi

    Please refer the link below

    http://www.symantec.com/business/support/index?page=content&id=HOWTO80889&actp=search&viewlocale=en_US&searchid=1373434491333

    Regards

     



  • 8.  RE: Download Randomization

    Posted Jul 10, 2013 10:51 AM

    As I believe the heartbeats within a randomization period don't trigger a content download. In this document you may find an example covering your problem:

    Understanding how the Randomization of content updates are reflected in Sylink logs

    http://www.symantec.com/docs/TECH131439

     



  • 9.  RE: Download Randomization

    Posted Jul 15, 2013 06:18 AM

    Hi

    http://www.symantec.com/business/support/index?page=content&id=HOWTO26834&actp=search&viewlocale=en_US&searchid=1373882844205

    Regards