Manually re-synchronize SEPM with AD

[Migration User]

I have AD sync enabled in SEPM. An OU got moved and now SEPM spits an error at every scheduled sync.  The exact problem is referenced in TECH90835.

The solution: "Manually re-synchronize SEPM with Active Directory/LDAP in order to prevent the message from recurring. Instructions can be found in the Administration Guide for Symantec Endpoint Protection and Symantec Network Access Control"

However, I couldn't find specific instructions for manual sync in the Administration Guide. I have multiple policies configured for different groups and don't want to have to recreate everything.

Doe anyone have a link the steps for manual AD sync?  I'm running RU6 MP3.

Thank you!

[Migration User]

Hi,

 

in SEPM console, just right-click on the imported groups and select "sync now".

Regards,

[Migration User]

That's what I was afraid of. That's exactly what I've done, several times. Even doing that generates the same error as when the scheduled sync runs.

Any other suggestions?

[Mithun Sanghavi]

Hello,

Then, we believe you may have to Break the Sync and Re-Sync the AD again.

[Migration User]

Thanks for the reply.

So by that, do you mean edit the Server Properties and clear the check for 'Synchronize with Directory Servers', then OK/Apply, then check the box again to re-enable sync?

[ℬrίαη]

yes

[Migration User]

I disabled AD sync for the better part of the day. When I re-enabled it I started getting the same errors again after every sync.

Any other suggestions other than deleting the OU and re-importing?