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How can i install Symantec Endpoint Protection "Manager" on windows XP?

Migration User

Migration UserApr 27, 2011 06:58 AM

 here are the log files

  • 1.  How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 12:52 AM

    i am trying to install the SEPM on XP Machine, it fulfil all the hardware requirments.

    when i start the SEPM setup , the setup starts and when it reaches configuring IIS it starts rolling back. i have done everything but nothing is going right. i have done a lot of research but i didnt find any of the solution reguarding Windows XP. please can any one tell me what to do???



  • 2.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 06:15 AM

    Go into Control Panel/Add-Remove programs, then select the "Add/Remove Windows Components" button on the left hand side. Scroll down and check that IIS is selected. If not, select it, press Next and go through to the end - you may be asked for the install CD or install source. Once IIS is installed, try the SEPM installation again.



  • 3.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 06:51 AM

    as you said to check for the logging file well i find 2 .log files in the temp. shall i show you both of them???



  • 4.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 06:52 AM

    As per your PM, if you have IIS enabled already, then enable verbose logging for the SEPM install (assumed to be MSI based as it has roll back ) and zip the log for posting if you cannot decipher it yourself.



  • 5.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 06:58 AM
      |   view attached

    here are the log files

    Attachment(s)

    zip
    log files_0.zip   873 KB 1 version


  • 6.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 08:07 AM

     

    Guessing: Seems to have some problem with locating the configuration file or invalid content
     
    MSI (s) (F8:C0) [15:43:17:312]: PROPERTY CHANGE: Adding UpdateConfProperties property. Its value is 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties|11.0.6100.645|C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup\'.
     
     
    MSI (s) (F8:C0) [15:46:17:437]: Executing op: CustomActionSchedule(Action=UpdateConfProperties,ActionType=3073,Source=BinaryData,Target=UpdateConfProperties,CustomActionData=C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties|11.0.6100.645|C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Server Private Key Backup\)
    MSI (s) (F8:BC) [15:46:17:437]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI28.tmp, Entrypoint: UpdateConfProperties
    SESM CA: UpdateConfProperties: Could not retrieve LiveUpdate install location
    Action ended 15:46:17: InstallFinalize. Return value 3.


  • 7.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 08:14 AM

    then what shall i do, my company has downloaded the CD of it and so we don't have the CD.



  • 8.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 09:22 AM

    Is there something odd about your setup?  The profile paths in the log suggest that the user profile is "hotdesk1" but in one place in the log, the Username is reported as "shvtest".  (This may be a red herring, but worth asking just in case)

    Do you have any java runtimes installed?

    Is your installing account a local admin?

    Have you copied the install files to a folder on your desktop?  If so, can I suggest trying the install from a CD source, or at least move the folder to the root of C: to reduce the path length.

    On computers that run IIS 7.0 or later, the following IIS role services must also be installed: ASP.NET, CGI, and IIS 6.0 Management Compatibility.

    The smaller of the logs suggests that the check for SEPM required services fails, but does not explicitly state which ones are missing.

    That's all I can suggest, apart from the obvious step of reading the documentation and checking that any system pre-requisites are present on your test box.



  • 9.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 09:29 AM

    well the hotdest1 is the user name and shvtest is the name of the PC.

    nope i think no java runtimes is installed because i have just formated the PC and installed the new windows XP on it.

    yes it is. it is the only account that i have created on it.

    the folder is in on the desktop. no there is no CD with it.

    about the IIS, IIS 7.0 and 6.0 i guess are not included in XP, correct me if i am wrong,  XP have and only can have IIS 5.1 right?



  • 10.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 09:37 AM

    >my company has downloaded the CD of it and so we don't have the CD.

    If you have downloaded the CD image, why do you not have a CD?

    I would recommend you write the files to a CD and try installing from there. 

    Make sure that the test machine has a working internet connection so that LiveUpdate is able to download any updated files.



  • 11.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 10:50 AM

    Oddly enough, the machine name appears in the log as shv-test. I suspect this has nothing to do with the underlying problem.

    As I mentioned earlier, you should try to burn the install files to CD, as there is an explicit check to see if the files are in the "root" of the volume, but I do not know whether this is a mandatory requirement. Having the source on the desktop makes the path to the "root" of the install folders quite long as it will be something like c:\documents and settings\<username>\Desktop\<foldername on desktop>\blah blah blah.

    I cannot recall precisely which version of IIS comes as standard with XP - and whether it depends on the SP level of XP (I assume you are using SP3 ?). It's definitely not 7.0, but you didn't mention specifically what version you might have installed, so that's why I asked.

    Apart from the suggestion to try installing from CD, I am out of ideas, as I do not know the product requirements. Have you checked the installation requirements in the documentation?



  • 12.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Broadcom Employee
    Posted Apr 27, 2011 11:37 AM

    Hi,

    Download latest software i.e 11.0.6 MP3 from Symnatec website https://fileconnect.symantec.com
     
    You would required serial number to download latest software.
     
    Check this thread as well.
     
    http://www.symantec.com/connect/forums/sepm-install-rollback-yes-another-one


  • 13.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 27, 2011 01:17 PM

    Hi Blackvirus,

     

    If at all possible, I really recommend finding a server OS for the SEPM.  If you absolutely must use XP, then please do read this thread (and its linked documents) carefully:

    https://www-secure.symantec.com/connect/forums/sepm-windows-xp-machine-more-10-clients-accessing-it

     

    Thanks and best regards,

     

    Mick



  • 14.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 12:13 AM
      |   view attached

    ok than i will try and burn the CD and then tell you updates about it.

    Well i have checked and wound that XP can only support IIS 5.1

    System requirments i have seen and it is fulfilling all the requirments. i have attached the installation guide you can check it.

    Attachment(s)

    zip
    Installation_Guide_SEP11.0.6.zip   1.21 MB 1 version


  • 15.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 12:14 AM

    i am using SEPM 11.0.6 but it seems to b rolling back



  • 16.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 12:37 AM

    i have seen that forum. its about the limitations in XP machine and in my case i didn't even get to that point where these issues come. means not even installation.



  • 17.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Broadcom Employee
    Posted Apr 28, 2011 02:52 AM

    hi,

    before installing the manager please try these steps:

    1. Delete the following folders (if they exist):
      C:\Program Files\Symantec\LiveUpdate
      C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
      or c:\program data\symantec\liveupdate (Windows 7 or Windows Server 2008)
    2. Install LiveUpdate by running the following file from CD1:
      \SEP\LUSETUP.EXE
      NOTE: LiveUpdate 3.3 is the only version supported with enterprise products.
    3. Install Symantec Endpoint Protection Manager

    please post the new SEPM_INST.log if the installation fails again



  • 18.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 03:09 AM

    hi i have checked the folder . no such folder exist in the c drive

    i have tried to run the LU but nothing happened. not even the stating of installation .



  • 19.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?
    Best Answer

    Posted Apr 28, 2011 04:00 AM

    told u that the problem is with LU

    download 3.4 and check if that installs fine

    ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.4/

    whats the service pack of the xp? put a new one if not



  • 20.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 05:33 AM

    yes i thnk that to.

    i have downloaded it from the link that you have given to me.

    SP that i am using is SP2



  • 21.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 06:53 AM

    finally got it guys. thanks alot guys specially "Edt" and "Rafeeq". as Edt told me to burn the CD so i burnt it, and with it i burnt the LU setup that rafeeq gave me and 1st i installed LU and then i started the setup from the CD. and worked

    thanks alot guys for your time and support



  • 22.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Broadcom Employee
    Posted Apr 28, 2011 06:54 AM

    That sounds strange, because LiveUpdate 3.4 is not designed for Enterprise products. LU 3.3 is for SEP:

    3.3.x - 
Initial release of LU 3.3.x for Symantec Endpoint Protection 11.0

3.4.x - 
Initial release of LU 3.4.x for Norton Internet Security 2008

3.4.1 - 
Initial release of LU 3.4.1.x for Norton 360 version 2


  • 23.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 28, 2011 09:35 AM

    i didn't have done much research on it but i will diffinatly look into it.



  • 24.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted Apr 30, 2011 04:11 AM

    Just an extra note: Microsoft has officiallu retired XP SP2.  http://support.microsoft.com/lifecycle/?LN=en-gb&C2=1173

     

    To remain secure, I recommend that all XP systems be upgraded to SP3 and all the latest patches applied!

     

    Thanks and best regards,

     

    Mick



  • 25.  RE: How can i install Symantec Endpoint Protection "Manager" on windows XP?

    Posted May 06, 2011 06:43 PM

    For a test, I installed the new SEP 12 public beta on an old windows XP laptop that does not have IIS.

    It installed successfully.

    SEP 12 does not use IIS.  It does use Apache and Tomcat.