Symantec Antivirus for Linux 1.0.7.14 Auto-protect unable to Enable

[Migration User]

Hi!
I installed Symantec Antivirus for Linux 1.0.7.14 on a SLES 10 SP2 kernel Smp-2.6.16.60-0.21. It is a xen guest. I read on symatecs website that it is supported.

"Symantec AntiVirus for Linux supports -xen kernels of fully virtualized and paravirtualized guest operating systems. It does not need any specific configurations to install or load autoprotect modules"

It runs on 64-bit, in the readme file  it say "Additiontally, the following kernel versions are supported on x86-64"   "SuSE Linux Enterprise 10 smp 2.6.16.60-0.21-smp" 

Anybody knows what to do?
The rest works.
Scan and liveupdate works.

Many thanks!
/Max68

[Thomas K]

Please read this KB - http://service1.symantec.com/support/ent-security.nsf/docid/2009071309443548

Notice this line under solution:

Please note that Auto-Protect is not meant for Linux platforms.You have to run a manual scan on linux platforms to detect threats on them.


Thomas

[Migration User]

But it say in the manual for Symantec Antivirus 1.0
Auto-Protect is available only on supported kernels.
I have a supported kernel.
Whats with all the diffrent information? And before i bought it i tried it and it worked.

Another thing is that the liveupdate.conf file gets empty. Do you know anything about that?

Many Thanks
/Max68

[Migration User]

In the readme file it sad that
"Symantec AntiVirus for Linux supports -xen kernels of fully virtualized and paravirtualized guest operating systems. It does not need any specific configurations to install or load autoprotect modules"

Now i see that when i try to load autoprotect my kernel is not supported.  I have the SuSE Linux Enterprise 10 smp 2.6.16.60-0.21-xen
And they say i have to do nothing if im using xen.

UNSUPPORTED-OS-su-LE-10-2.6.16.60-0.21-xen-x86_64.
How is that?
I bought a product and read the specifications but it doesn´t work in real life.
Can i download su-LE-10-2.6.16.60-0.21-xen-x86_64.ko file?
/Max68

[Thomas K]

Hi Max68,

I found this on the SAV CE Implimentation guide, page 33.

To enable Auto-Protect
◆ From the command line, type the following:
sav autoprotect --enable
To disable Auto-Protect
◆ From the command line, type the following:
sav autoprotect --disable

Have you tried this?
I will send you a copy of this doc to your email address.

Thomas

[Migration User]

Hi!
Yes i have done that.
But  now i know that i missunderstod their kernels that are supported. Is the SuSE Linux Enterprise 10 smp 2.6.16.60-0.21 and not the SuSE Linux Enterprise 10 smp 2.6.16.60-0.21-xen that i s supported.
I hope that support will come...
/Max68