Intelligent Updater not working

[alex.milford]

I have a client with out of date definitions failing security compliane scan and unable to run LiveUpdate perhaps due to a DNS problem which I am looking into. In the mean time I have tried to update the client using the Intelligent Updaterfile but this is failing (please see log attached) and I don't understand why from the error seen in the log file.

Attachment(s)

Log.IntelligentUpdater.txt   14 KB 1 version

[postechgeek]

Are you logged on as admin? Try right clicking and issuing a "run-as" and log on as an admin and see what happens. Looking at the log, it states the registry can not be read.

 

[Migration User]

Try to use the  20101018-002-i32.exe  file instead of 20101018-054-v5i32.exe

[Rafeeq]

I think you are not downloading the one which is for Symantec endpoint

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

[Migration User]

You didn't mention which version of SEP this is, and there was an issue with IU with older builds, resolved in MR4 MP1a.

Title: Intelligent Updater fails to update definitions when using the Version 5 updater.
http://www.symantec.com/docs/TECH92633

The log says:

Tue Oct 19 12:32:51 2010 : 	IU INFO: File-name : 20101018-002-v5i32.EXE
Tue Oct 19 12:32:51 2010 : 	IU INFO: Creation-date : 20101018

If it's a 64 bit machine, you'll need to get the 64-bit IU file (*v5i64.exe).

sandra