Endpoint Protection

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  • 1.  Windows 7 - Liveupdate??

    Posted Nov 19, 2009 08:43 AM
    Hi,
    Just updraded to Windows 7 - to understand what workds and what doesn't.  And now I have a problem with me Symantec. Endpoint Protection.

    SEP Client Version 11.0.5002.333
    SEPM Version 11.0.5002.333

    Win7 says my virus definations are out of date - and its right: 17th Sept 2009.

    So I run liveupdate, and that runs fine - no problem - but noting ever gets updated.

    help.

    any suggestions - what do you recommend.

    Thanks,
    Jon



  • 2.  RE: Windows 7 - Liveupdate??

    Posted Nov 19, 2009 08:51 AM
    Whether your SEPM is updated?
      You can find out it from Admin--->server--->local site--->show liveupdate downloads

      Refer below docs also
    Troubleshooting Content Delivery to the Symantec Endpoint Protection client 
    Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart


  • 3.  RE: Windows 7 - Liveupdate??
    Best Answer

    Posted Nov 19, 2009 09:23 AM
     If your Client is Unmanaged try Repairing the SEP client or Re-installing it.


  • 4.  RE: Windows 7 - Liveupdate??

    Posted Nov 19, 2009 09:49 AM
    Try the following steps :

    1. Copy the contents of the Symantec Endpoint Protection folder to your local hard drive or a network share.
    2. Run LUSETUP.EXE to install LiveUpdate.
    3. Restart the computer.
    4. Run SETUP.EXE to install Symantec Endpoint Protection.


  • 5.  RE: Windows 7 - Liveupdate??

    Posted Dec 14, 2009 05:06 PM
    Today we loaded Unmanaged SEP on Windows 7 pro netbook and experienced the exact same issue as above.
    Wondering if this solution worked for you, because it did not work for us.


  • 6.  RE: Windows 7 - Liveupdate??

    Posted Dec 14, 2009 05:13 PM

    Check if you are able to ping
    1. liveupdate.symantecliveupdate.com
    2. www.symantec.com
    3. securityresponse.symantec.com



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  • 7.  RE: Windows 7 - Liveupdate??

    Posted Dec 15, 2009 12:13 PM

    Yes I can ping, infact it looks like the updates are downloading.  But at the end I get the LU1835 liveupdate failed to respond.  In the event logs I get the error SescLu event ID 13: LiveUpdate returned a non-critical error. Available content updates may have failed to install.
    I have unistalled and re-installed Symanted and live update twice and we are on 11.05.
    I am thinking it is a windows 7 thing, but I don't have enough experience with it yet to be sure



  • 8.  RE: Windows 7 - Liveupdate??

    Posted Dec 15, 2009 01:23 PM
    I downloaded the support tool and and no problem was found.  At this point I think I need to open a support ticket


  • 9.  RE: Windows 7 - Liveupdate??

    Posted Dec 15, 2009 01:46 PM
    That sounds like a good idea. Please post your solution back here after support has resolved your issue.

    Best,
    Thomas