The EnsembleMenuSelect component is used in the SD.Feeder.TechnicianIncidentForms project that ships with ServiceDesk. The component can reference any Hierarchy Tree, the attached sample projects reference 'Incident Management'. The Hierarchy configuration equates to the Classification that is select-able in the ServiceDesk form. It is common to use the Ticket Classification for the purpose of routing in the Automation Rules.
Let us consider the following scenario:
With these requirements, you will be writing rules that match on the Software Title. (100+ rules) In addition to the Rule-set complexity, the Classification pull-down list is cumbersome to use. We can improve on the Form's ease-of-use and reduce our rule count down to 10. (Number of Service Queues) This is accomplished by the following:
ServiceDesk 7.5 SP1 and 7.6 render HTML quite differently. Therefore, the attached sample projects behave differently too.