How to get the password to login to Liveupdate Administrator, if you don't remember the password and the email is not configured. Unable to login to LiveUpdate Administrator, don't remeber the password to login after you click on 'Forgot Password' it return the following "Mail Server is not configured" The Mail server is not configured during the initial installation of LiveUpdate Administrator, as a result, the system has no e-mail address to send the forgotten password to. Steps File LUA.XML has the configuration information for the Mail Server. This file can be found at C:\Program Files\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes Backup the above file, Edit the original file, The portion that you need to edit is here: <SMTPServer> <Servername default="SMTP Server" encrypt="false" sort="1"type="server">emailserverhere</Servername> <FromAddress default="LiveUpdateAdministrator@symantec.com" encrypt="false" sort="2" type="emailid">emailaddresshere</FromAddress> </SMTPServer> Note: In the above section of LUA.XML you'll want to input your Mail Server's netbios name where it says "emailserverhere", and input the address you want the forgotten password e-mailed to where it says "emailaddresshere". Save and exit the lua.xml file, then restart the LUA Apache Tomcat Services. Try login to LiveUpdate Administrator and click on Forgot Password link. It will send an email to the e-mail address which you have specified.
Got it...
Im going through this for my LUA server 2.3.0.71 but get a tomcat error when I change the xml file?
Can anyone shed some light on this, I need to reset the password and this seems like the only easy way. Am I changing things in the correct section, the wording doesnt exactly match up, so Im trying to judge which needs to be changed.
<SMTPServer> <Servername default="SMTP Server" type="server" sort="1">SMTP Server</mymailservername.domain.edu> <FromAddress default="LiveUpdateAdministrator@symantec.com" type="emailid" sort="2">LiveUpdateAdministrator@symantec.com</FromAddress> <SMTPAuthentication type="smtpAuthCheckbox" default="false" sort="1">false</SMTPAuthentication> <ServerUserName type="String" default=" " max="512" sort="1">&</ServerUserName> <ServerPassword type="Password" sort="1" max="20" encrypt="true">XX(changedforsecurity)xxxx</ServerPassword> </SMTPServer> <!-- SMTP changes End --> <!-- Email Changes --> <EmailNotification> <Notify type="smtpAuthCheckbox1" default="false" sort="1">false</Notify> <NotifyAddr type="notifyAddr" default="myemailaddress@something.com" sort="1">myemailaddress@something.com</NotifyAddr> </EmailNotification> <!-- Email Changes End --> </properties>
Hey Vishal thanks for the info, could you please let me know the known reasons where the above steps will not work I wanted to book mark this , but wanted to get this clarified first