Summary
This project is intended to be used as a Process Action from within a Service Desk Process View. The core functionality is provided by the 'Track All Assignments' SQL Integration component. The SQL Query is a collection of (3) methods with the results aligned via SQL Unions. The 'Current' method uses the Stored Procedure dbo.GetTaskAssignments(). The 'Task' method is an Analouge to the 'Current' method that itemizes all of the Task assignments. The 'Ownership' method compares DatePosted entries in the ReportProcessComment table and provides an itemized list. The results should align with the Process History in the Ticket with the added benifit of calculating the Assignment duration.
NOTE: The following Connect Forum article provides a more rigorous method for tracking Assignments:
https://www-secure.symantec.com/connect/videos/send-incident-workflow-auditing-incident-owner-and-service-queue-changes
I've created a WebPart to display this information right on the Ticket page.
ServiceDesk - WebPart - Assignments and Audit Info https://www.symantec.com/connect/downloads/servicedesk-webpart-assignments-and-audit-info