While V7 of the Altiris product ranges have been introduced over the 2009/2010 year, upgrading to these is not straightforward. For many users, especially those who have recently implemented V6, the effort involved may not be justifiable in the immediate future and they may wish to stay using their existing setup for some time yet..One issue this raises though is that the remote control solution for V6 is Carbon Copy, which is no longer being developed and which, therefore, does not support the latest browser technology or OS versions etc. PCAnywhere as the replacement does, but is not integrated into the NS 6 platform. So what to do?
Now any customer who is on maintenance can obtain PCAnywhere (enterprise standalone) licenses to replace their Carbon Copy licenses – so we can get the software. It’s just a matter of coming up with a way of integrating this into NS6 so that we can provide a workable remote control solution to our Helpdesk and NS 6 user, using PCAnywhere….This article describes how to do this. How remote control works in NS 6 When you make a request to remote control in NS6, be it through the NS Console or Helpdesk, it calls up a generic remote control web page. The page uses queries held in the database to determine what remote control options the selected asset supports and then presents these in the options list. The order of the options is based on a priority number held in the database for each remote control option – the default being the option with the lowest priority number. For example it looks at the installed agents table to see if the Carbon Copy is listed as being an installed agent, and if it is then makes this option available and as Carbon Copy has a priority value of 1 it will always be the default option. When you chose to run one of the options an aspx page is then called specific to the option, which starts the remote session. This page checks whether you have the appropriate software installed on your client to instigate the session and gives an error message if it doesn’t. Integrating PCAnywhere into NS6 To integrate what we will do is :-
Some notes regarding this
How to implement
Finally my thanks to those Altiris technical folks in Europe who did most of the groundwork on this.
The new URL is
http://www.symantec.com/docs/HOWTO9707
Not sure if there was some reason it was left out but RDP wont show up for x64 as an option seems to work if I change the RDP option slightly, seems to work ok. Can anyone think of any reason why they would have left it out?
I found the issue. Since PCAnywhere is installed as a 32 bit application (program files (x86)), some how the path statement is not updated. So with all these changes it can't fire off the needed exe. To correct this I added the location of the standalone pcanywhere software into the path statment and now it works with the NS 6.
I have tried this out and get it to work just fine on a Windows Xp 32 bit machine. But when I try to use the same setup on Windows 7 64bit machine, I just get the blank page with the do you want to close the page question.Plus the IE page is pointing to the PCAW.aspx page.
I have tried so many things such as raising ie 8 and awrem32 to run as admin. I see no errors in the event logs. I have even tried a test javascript html website to see if our security was blocking the pop up for AWREM32.exe which I believe is javascript based.
Just to be sure that the install of PCanywhere was working, tested the manual kickoff of AWREM32.exe under windows 7 and that worked fine. I just upgraded the 12.5 version to sp2 and it still doesn't work. Can someone help? I think it has to do with either security on Windows 7 or the launch command for windows 7. ( I did test all this in both 32 bit IE 8 and 64 bit IE 8, no luck at all)
Thanks,
Anthony
... there's probably more that could be done to make it more scaleble (like using the java based Web interface) but this is pretty much as scaleable as the other options that existed in NS 6 as it works in the same way as these... Understand the frustration re being left in limbo. it has been a little puzzling! Steve
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