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Workflow - Examples - TerminateUser 

Feb 14, 2019 02:01 PM

Terminate User

Workflow Workflow - Examples

Description:

This process starts with a request form that the requester fills in to request an employee's termination. The process then moves forward to get manager's approval. After the manager's approval, the process informs IT, HR, Facilities and Security  to complete the termination process.The manager can deny the request in which case the denial is sent to the requester with the reason of denial.

Author Mail:

support@symantec.com

Process Prefix: "ITSR-"

Documentation

Employee Termination Process

Introduction

This document provides an overview of the Employee termination workflow project. Using a workflow to manage the process provides reliability in the authorization, processing, and communication between different departments within your organization.

The roles that are significant to this process are outlined in the process business model and include the following:

  • Requester 
  • Human Resources 
  • Information Technology 
  • Payroll 
  • Security 
  • Facilities
     

This image represents a high-level overview of the process and can also found under the process Business Model when the project is open in Workflow Designer: 

Prerequisites

Before making this workflow project live, understand and configure the following:

1. From the Properties tab in the project in the Workflow Designer, set the following details:
   a. Global Email Information
      i. SMTP Server – The server name or IP address of the outbound mail server
      ii. EMail From Address – Email address that all system generated emails should be sent from
   b. Administrative Contact
      i. Administrator Contact Name – The person or group who should be made aware of any process issues
      ii. Administrator Contact Info – The preferred method by which the administrator be contacted (used for instructing the user how to contact the system administrator in the event of a process error)
   c. Task Email Addresses – These are the email addresses to which new hire tasks will be sent when appropriate
      i. HR Email – Review requests and background findings
      ii. IT Email – Set up new network accounts and workstations
      iii. Facilities Email – Grant security access to company properties
      iv. Security Email – Complete badging and security paperwork
      v. Payroll Email – Setup employees in the company payroll system
      vi. HR Manager – Handles escalated HR tasks when necessary

Process Structure

Reviewing the process in Workflow Designer you will find that it is composed of several models within the project tree.  These roughly correspond to the various tasks that are required during the termination process.  Each step is customizable to meet the needs of a particular company.

 

Workflow Project Symantec.Workflow.TerminateUser.package

First we shall look at the Business Model.

Employee

 

Models

Primary

Primary

Linked Models to others.

 

Facilities Termination Process

Facilities Termination Process

Dialog Workflow(s)

  • Facilities Action Required For Employee Termination Process

HR Termination Process

HR Termination Process

Dialog Workflow(s)

  • HR Approval Required
  • HR Action Required For Employee Termination Process

IT Termination Process

IT Termination Process

Dialog Workflow(s)

  • IT Action Required For Employee Termination Process
    • We can use an escalation model here if Risk is not handled in time.

Payroll Termination Process

Payroll Termination Process

Dialog Workflow(s)

  • Payroll Dept. Action Required For Employee Termination Process

Security Termination Process

Security Termination Process

Dialog Workflow(s)

  • Security Dept. Action Required For Employee Termination Process

Terminate User Request

Terminate User Request

Dialog Workflow(s)

  • Employee Termination Request

Timeout Handling

Timeout Handling

Dialog Workflow(s)

  • Handle Timeouts

 

Properties

Name Category Value
HREmail Task Emails HR@demo.local
ITEmail Task Emails IT@demo.local
FacilitiesEmail Task Emails Facilities@demo.local
SecurityEmail Task Emails Security@demo.local
EmailFromAddress Global Email Settings no-reply@demo.local
SMTPServer Global Email Settings localhost
PayrollEmail Task Emails Payroll@demo.local
AdministratorContactName Administrator John Doe
AdministratorContactInfo Administrator Admin@demo.local
HRManager Task Emails HRManager@demo.local

Global Data

N/A

 

Documented on Connect by:

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