Hello Everyone,
You can use several methods to uninstall the Symantec Endpoint Protection product components, such as through the Windows Control Panel. If these common methods fail, you can use the CleanWipe utility.
Warning:
Symantec Technical Support does not recommend using CleanWipe the first time you have uninstallation trouble. You should only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful.
You should always use the latest version of CleanWipe to remove Symantec Endpoint Protection. CleanWipe can remove older installations of Symantec Endpoint Protection. However, you should not use an older version of CleanWipe to remove a newer version of Symantec Endpoint Protection. This action can have unexpected results.
Refer this guide: Uninstalling Symantec Endpoint Protection with the CleanWipe utility
http://www.symantec.com/docs/HOWTO124983
Cleanwipe tool is available to download in the article shared above.
It´s a pity for us. Unfortunately we left Symantec and now we need to uninstall it remotely on over 500 Clients. A perfect way would be to do this thru GPO but there are a lot of different agent versions. So i think this would work https://www.symantec.com/connect/articles/uninstall-sep-client-through-gpo but we´ve to create a lot of different versions.
The link above points to a file -cleanwipe3876- It is not 3876 it is 3856 and will not work to unistall 3876.
Where is the real cleanwipe3876??
Thank you
Lew
No.
Hi Brian,
is there a silent option for the latest clean wipe tool? Best Regards Markus
The link I provided contains the latest version. If it's not correct, open a support case and ask them for it.
In the zip file, cleanwipe engine version is 3856 not 3876, Could you provide link for 3876?
thx,
best regards
ErcanO
The latest Cleanwipe download is housed here:
Hi Chetan,
Ercan O
Best regard,
You are welcome.
Hi Chetan ty for the information.
It's made available based on direct customer feedback. I have sent you PM with more details.
It's made available to download based on direct customer feedback. For e.g.In June alone this article received over 17,000 page views.
Hi Chetan ,
I want to give an information from customer side.
They are complain and asking about why Symantec shares this critical utility to the public ? As i remember CleanWipe bypass password protection and able to clean SEP agent with even password protected.
Sometimes it's hard to explain this situation to some customers. Could you clarify this point for customer side ?
Best regards,
You'll need to restore from backup.
hello any help plzz ,, my server hack at ransomwere trojan ,, any help plz if i need to decrypeted this trojan
That is the latest, up-to-date link. It works fine for me. Try clearing your browser cache.
Unable to download the tool for 12.1.6 MP6. Can you provide a fresh link. There is no page found in this link
https://support.symantec.com/en_US/article.HOWTO124983.html
Try correct URL: https://support.symantec.com/en_US/article.HOWTO124983.html
There isn't any issue from our end.
I'm able to view it. Maybe try with a different browser or clear your browser's cache?
Hello, I tried to access the shared article and received the following error.
The requested URL /en_US/article.HOWTO124983.html was not found on this server.
Any other suggestions?
JIM C