Workflow and ServiceDesk Community

IT Management Suite (ITMS) 8.5 Documentation
DOC11076
https://support.symantec.com/en_US/article.DOC11076.html

Workflow 8.5 Release Notes
DOC11090
http://www.symantec.com/docs/DOC11090

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Time Critical Management

New Features

https://help.symantec.com/cs/itms8.5/WORKSPACES/v128281304_v125848311/About-Time-Critical-Management?locale=EN_US

The Time Critical Management workspace lets you gather inventory on endpoints in real time so that you can perform immediate hardware and software state analysis. You can also perform various actions on endpoints in real time.

To allow receiving the inventory data and running tasks on endpoints in real time, persistent connection is implemented and used for communication between Notification Server and endpoints. Persistent connection also allows real time communication with the endpoints that are outside of the internal corporate network and use Cloud-enabled Management (CEM) to communicate with Notification Server.

See About the Symantec Management Agent communication using persistent connection

Depending on the Time Critical Management task, you can perform it either in the Time Critical Management workspace or in the Symantec Management Console.

Table: Time Critical Management tasks

Task	Portal	Description
Verify that the inventory data is up-to-date.	Time Critical Management	On the Time Critical Management page, you can search for data classes for which you want to verify that the data is up-to-date. If the data is older than you require, you can immediately update it. See Verifying that the inventory data is up-to-date
Run tasks in real time.	Time Critical Management	After you find the data classes that you require, you can then select endpoints on which you want to perform further actions. For example, you can run a specific task on selected systems. See Running a task in real time You can save selected endpoints as a target or a CSV file, or send the results in an email. See Create Resource Target dialog box See Specify Email Parameters dialog box
Immediately push policies to the endpoints.	Symantec Management Console	You can select any policy and push it immediately to the required endpoints. Note that the policy is immediately delivered to the endpoints, but it runs according to the specified schedule. See Pushing a policy in real time

To open the Time Critical Management workspace, use the menu in the Symantec Management Console or enter the Symantec Endpoint Management Workspaces URL in the web browser.

This brings the associated ASDK methods:

Lets look at these individually

Task Management

• http://localhost/Altiris/ASDK.Task/TaskManagementService.asmx

There are 4 new methods.

## Add Inputs

• ExecuteTCMTask
  • taskGuid
  • executionName
  • inputParameters

Returns

<ExecuteTCMTaskResult>guid</ExecuteTCMTaskResult>

• GetTCMTaskStatus
  • taskId - Guid

<GetTCMTaskStatusResult>
  <ID>guid</ID>
  <NotStarted>int</NotStarted>
  <InProgress>int</InProgress>
  <Completed>int</Completed>
  <Total>int</Total>
  <Failed>int</Failed>
  <Succeeded>int</Succeeded>
  <Progress>double</Progress>
</GetTCMTaskStatusResult>

• GetTCMTaskResults
  • taskId - Guid

This returns an Array of

<TCMTaskStatusResult>
  <Agent>guid</Agent>
  <Result>None or Started or Failed or Succeeded or Executed</Result>
</TCMTaskStatusResult>

• GetTCMTaskResult
  • taskId - Guid
  • agent - Guid

This returns

<GetTCMTaskResultResult>None or Started or Failed or Succeeded or Executed</GetTCMTaskResultResult>

As with most ASDK methods if there is an input of a Guid there is another version created which allows a string instead.

• GetTCMTaskResult2
  • taskId - string
  • agent - string

Resource Management

• http://localhost/altiris/askd.ns/ResourceManagementService.asmx

• PushPolicy
  • ploicy - Guid

This returns an Array

<PushPolicyResult>
  <Agent>guid</Agent>
  <Status>Pushed or NotConnected or EmptyPolicy or ActionFailed</Status>
</PushPolicyResult>

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There is the associated Console element

Login to the SMP

Home | Time Critical Management

http://localhost/altiris/workspaces/timecriticalmanagement

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