Workflow and ServiceDesk Community

In this series of Articles I'm going to explain how the to configure Process Automation for the available Services in your ServiceDesk / Process Manager.

These can include (depending what modules you have installed)

• Incident Management
• Change Management
• Problem Management

• Software Delivery
• Software Request
  • ServiceDesk - Software Request Process - Config

Table Of Contents

• Rulesets
• Email Templates 
• SLA Levels 
• SLA Escalations 
• SLA Milestones 
• Data Mapping