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SEP 12.1 License Concept  

Jan 27, 2012 10:04 AM

Updated on 1st Feb'15

 

            SEP 11.x licensing is basically just a "paper" license product. However, with SEP 12.1 the licensing is a "software" license product and uses a  license file. It is important to become familiar with this license concept.

Depending upon the license vendor, you receive either a product license serial number or a Symantec License file. License files are either sent to you in email or downloaded from a secure Web site. The license file uses the file extension .SLF (Symantec license file ). When the license file is sent by email, it is attached to the email as a .ZIP file. You must extract the .SLF file from the .ZIP file.

Save the license file to a computer that can be accessed from the Symantec Endpoint Protection Manager console. Many users save the license on the computer that hosts the Symantec Endpoint Protection Manager and also save a copy of the license to a different computer or removable storage media for safekeeping.
 
Note:  In some cases, End user have a license serial number only . This serial number can be used to activate your Symantec product license and to download the product software.
 

      A Symantec Endpoint Protection license applies to the Symantec Endpoint Protection clients. For instance, in a network with 50 endpoints, the license must provide for a minimum of 50 seats. Instances of the Symantec Endpoint Protection Manager do not require a license.

Implementing licensing in Symantec Endpoint Protection 12.1 has several functions:

  • Dictating compliance
  • Determining product type
  • Obtaining a Client Authentication Token (CAT) from Symantec                                                                                                                                                     

Types of enforcement

When the license goes out of compliance the Symantec Endpoint Protection product goes into enforcement mode. There are two types of enforcement

1)  Hard Enforcement: Applies to SEP 12.1 Small Business Edition

2)  Soft Enforcement: Applies to SEP 12.1 Enterprise Edition

 

Types of licenses

Several types of licenses are used in Symantec Endpoint Protection 12.1. The license types are:

  • Trial License
  • Upgrade License 
  • Over Deployed License
  • Never Expiring License
  • Paid License

Licenses also use the concept of “Grace Values.”

Grace Period: Additional validity beyond expiration date.

Grace Seats: Additional seats beyond number of seats they have purchased

Trial License

A trial license allows the customer to evaluate the product.

Applicable to both Enterprise and Small Business Edition

Enterprise Edition is 60 days validity with no grace days

Small Business Edition is 30 days validity with 30 days grace.

Provides hard enforcement for both Enterprise and Small Business Edition versions

This is the only license that provides hard enforcement on Enterprise.

Unlimited node license.

Included in SEPM Server DVD layout, activated during server configuration on server machine.

Upgrade license 

Allows the customer to use the product for a period when they migrate from any previous version of SEP to SEP 12.1 Enterprise.

Applicable to only Enterprise Edition.

Has 90 days of validity.

Is a soft enforcement license.

Unlimited node license.

Over deployed license

Applicable to both Small Business Edition and Enterprise Edition.

• In Small Business Edition, is given to clients deployed beyond entitled seats plus the grace count.

• In Enterprise Edition, is given to clients in case of error situations when no regular license exists.

• Included in Symantec Endpoint Protection Manager Server DVD layout. No activation required.

Never expiring license

Intent of this license is to provide licensing to unmanaged clients.

•  Applicable to both  Small Business Edition and Enterprise Edition.

•  Unmanaged clients always work with the never expiring license.

•  Has no expiration date.

Paid license

Paid licenses are created by the licensing portal for customers.

Imported into the Symantec Endpoint Protection Manager through the Symantec Endpoint Protection Manager Console.

Can be sent as slf files or downloaded through IPL.

Virtual Machines

Under sections of the SEP 12.1 EULA 17.3 and 17.4, this construes two installations of SEP client and requires two licenses per piece of hardware configured in this manner.

Each running instance (physical and/or virtual) must be licensed.

The license file is located at C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license\SEP_XX.slf.

 

New feature in SEP 12.1 for adding new licenses into Symantec Endpoint Protection Manager

Advocated as primary mode for license import

slf is files are secondary, as back up

Users enter license serial number into Symantec Endpoint Protection Manager.

Multiple serial numbers can be entered in one session

Each SN should have Company Info and Technical Contact Info associated with that SN

After the information is received by the licensing server the license is sent back

Double-byte Character Set (DBCS) characters are not supported in this input

License administration

License administration is done from Symantec Endpoint Protection Manager Console > Admin> Licenses tab.

 

Administrators can

  • Activate a license
  • Import a license
  • Renew a license
  • Delete a license
  • Recover a license

Deleted licenses stay in system in ‘deleted’ mode for one year. This way licenses can be recovered from the local database when necessary.

The licenses needed to start the Symantec Endpoint Protection Manager server are now part of the Recovery.zip file created at the end of the configuration or upgrade process

 

Backup license files like any other file.

Copy the .slf license files from the directory where the files were saved to another computer.

If you lose the license file, or it becomes irreparably damaged, you can download the file from the Symantec Licensing Portal Web site and use the file in the same manner as you used original license file.

Public Knowledge Base Articles: 

Licensing Symantec Endpoint Protection

http://www.symantec.com/docs/HOWTO55056

Purchasing licenses

http://www.symantec.com/docs/HOWTO55072

Where to buy a Symantec product license

http://www.symantec.com/docs/HOWTO55298

Product license requirements

http://www.symantec.com/docs/HOWTO55074

Maintaining your license

http://www.symantec.com/docs/HOWTO55300   

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/docs/HOWTO55294

About renewing your Symantec Endpoint Protection license

http://www.symantec.com/docs/HOWTO55071

About product upgrades and licenses

http://www.symantec.com/docs/HOWTO55308

Checking license status

http://www.symantec.com/docs/HOWTO55070     

About multi-year licenses

http://www.symantec.com/docs/HOWTO55354

Importing license

http://www.symantec.com/docs/HOWTO55080

Recovering a deleted license

http://www.symantec.com/docs/HOWTO55301

Downloading a license file for a new or renewed license, or a license upgrade

http://www.symantec.com/docs/HOWTO55112

Licensing an unmanaged client

http://www.symantec.com/docs/HOWTO55368

Licensing enforcement rules

http://www.symantec.com/docs/HOWTO55135 

How to manage license file when there are several Symantec Endpoint Protection Managers in place?

http://www.symantec.com/docs/TECH164392

 

Videos:

https://www-secure.symantec.com/connect/videos/sep-121-licensing-unmanaged-client

http://go.symantec.com/education_septc

 

Trialware:

About upgrading from trialware

http://www.symantec.com/docs/HOWTO55073 

Download - Symantec Endpoint Protection 12 Trialware

https://www.symantec.com/products/threat-protection/endpoint-family/endpoint-protection 

Download - Symantec Endpoint Protection Small Business Edition Trialware

https://www4.symantec.com/Vrt/offer?a_id=77956

Issues:

Symantec Endpoint Protection Manager is showing over deployment of clients

http://www.symantec.com/docs/TECH168121

Do User Mode Clients in Symantec Endpoint Protection 12.1 Require Additional Licenses

http://www.symantec.com/docs/TECH163955     

About obsolete clients and their impact on licenses

http://www.symantec.com/docs/HOWTO55345

Renewing license prompts to add *.norton.com to Trusted Sites

http://www.symantec.com/docs/TECH163752

When purchasing license, Company Contact and Technical Contact fields do not accept international characters

http://www.symantec.com/docs/TECH163784

License purchase or renewal Web site appears blank

http://www.symantec.com/docs/TECH163686

Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers

http://www.symantec.com/docs/TECH162286

 

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

 

Forum Article : How to upgrade your SEP11 license to SEP12 online

https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online

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Comments

Chetan Savade
Oct 05, 2016 07:40 AM

Hi Seelan,

Sorry for the delayed reponse. let me know in case you still looking for assistance. 

Migration User
Aug 29, 2016 08:24 AM

hi chetan savade 

Please help me to solve my activation problem.

Migration User
Aug 29, 2016 08:04 AM

hi 

i have .slf file for a 25 user. if i import and activate the license its showing your licese is activated successfully, but i cant get imported file in my home page. please help me to solve this problem.

Migration User
May 30, 2016 08:05 AM

@amk_rash

Just to add what Chetan Savade has said, from 9th May 2016 the 30 days additional days (grace period) will no longer be applicable.

In Symantec's terms there are two things "grace period" and "grace policy". Grace period is related to late renenwal ordering process. Simply meaning if you do not renew on time, you will be subject to late penalities which would obviously be higher than the renewal cost

Grace policy is responible for shutting off product updates. Grace policy is included in the .slf file. This however remains unchanged, meaning you should be able to get the product updates for 30 days post renewal date (please confirm with your Symantec partner).

As per rule if you procure new licenses today then your start date would begin from the day the licenses are made. I think you want that your renewal end date and the end date of new licenses should be the same.

The simplest way to do that would be to ask your Symantec partner to add additional licenses with your renewal and mention them that you want the same end date. But if you would be procuring later and still want the same end date, the Symantec partner could then work on the pricing with the Symantec disti on this. 

Last bit, Symantec does consider exception but it is not for everyone. It is on a case to case basis and there should be some sound reasoning behind it. It would be better to have a discussion with your Symantec partner and Symantec Account Manager on this.

Hope this helps.

Chetan Savade
May 30, 2016 07:35 AM

Thanks for your query. 

It's against compliance & may get highlighted in the audit program as well.

As per my knowledge we do not have any late renewal exception now in place however get in touch with Sales/partner to know the right answer. 

 

 

Migration User
May 29, 2016 07:37 AM

Hi

I am using Symantec Endpoint Protection Version 12.1.6 with license for 750 seats,before 2 months I received over deployed license alert, as I know clients will continue update without any porblem, but is there any legal issues in that espically in my company we have a very small budget and purchasing new licenses will take a long time and how much grace seats we have here, also if we purchase new license will buy from old date, I mean previous two months will be included ?

thanx 

Chetan Savade
Apr 26, 2016 05:20 AM

Small business uses hard inforcement rule so after client deployment you will face following problems

1) SEPM will show overdeployment status.

2) Client will not be able to download definitions.

 

ℬrίαη
Apr 19, 2016 02:04 PM

You will be over-deployed and the client will not receive content updates.

Migration User
Apr 19, 2016 02:03 PM

Hi chetan !

I have a sep small business edition 12.1.5 for 5 cliens .

can i use the same set up on 6th client. if i install the same setup on 6th client wat will be the efftect .....???

 

 

 

Chetan Savade
Dec 24, 2015 06:08 AM

Upgrade is free from RU6 to RU6 MP1a. You can refer this article to perform SEPM upgrade: https://www-secure.symantec.com/connect/articles/upgrade-process-sep-121-ru1-mp1-sep-121-ru2

But on fileconnect you will get the latest version only, SEP 12.1 RU6 MP3 is the latest version. However you still need any legacy version support can provide you download link or create a web case & provide me the case number. I will make sure to send you 12.1 RU6 MP1a download link.

Migration User
Dec 24, 2015 12:17 AM

Hi,

 

I am using Symantec Endpoint Protection Version 12.1.6 (12.1 RU6) build 6168 with 1000 users license.....

I want to upgrade with Symantec_Endpoint_Protection_12.1.6_MP1a for the same....

What will be procedure to do this action......is there any new license purchase required or I can upgrade directly..... ???

Please give the suggestion

 

 

Susheel Kumar Jain

 

Chetan Savade
Sep 04, 2015 07:42 AM

Actually SEPM doesn't show overdeployed clients IP address/hostname. Because it just keeps track of total seats vs used seats, over deployed seats

For e.g if any machine did not connect to the network for 30 days, SEPM will remove that client entry automatically from the console & will make 1 license free.

As an admin you just need to maintain total number of license seats.

 

Migration User
Sep 04, 2015 04:36 AM

Thanks for this article;

Actually, Symantec Endpoint Protection Manager is showing over deployment of clients, can i know who's client is in over deployement not the number.

Migration User
Sep 24, 2014 09:17 AM

Thanks a lot for the quick response.

It would be great to see the same tech notes !

Thanks again.

Megha

Chetan Savade
Sep 15, 2014 02:21 PM

Hi,

Would you mind letting me know what are the after effects of over deployment?

--> It's just warning if using Enterprise Edition, clients will receive updates. In case of SBE, SEPM can't download latest definitions.

I have an information on my SEPM which shows over deplyed cleints. Which clients will be effected and how?

-->  If it's Enterprise Edition, none of the client will be affected. In SBE clients can not receive latest updates from the SEPM

I know clients without license will not be updated with the download protection.

Is there an article on the same? How and what clients are effected with OIverdeployment?

--> I haven't seen yet, but need to check more on it.

I am sure my company needs some more time to purchese the additional licenses and would like to know the after effects of the same.

 

Migration User
Sep 15, 2014 09:01 AM

Hello- I have got enough information on the licensing part with this article.

Would you mind letting me know what are the after effects of over deployment?

I have an information on my SEPM which shows over deplyed cleints. Which clients will be effected and how?

I know clients without license will not be updated with the download protection.

Is there an article on the same? How and what clients are effected with OIverdeployment?

I am sure my company needs some more time to purchese the additional licenses and would like to know the after effects of the same.

 

Thanks in advance.

Chetan Savade
Aug 12, 2014 10:19 AM

Not sure whether we have with screenshots but following article can help you.

How to add or remove features to existing Symantec Endpoint Protection client installations

http://www.symantec.com/docs/TECH90936

Migration User
Aug 12, 2014 10:10 AM

Hi all,

please could you send me the screenprint of  How to add features to existing Symantec Endpoint Protection (SEP) client installations,  means i want to push all of sep client to  leave 12.1.U1 to 12.1.U4, because on server i have 12.1.U4, but the client still yet 12.1.U1, i want can u show  with screenprint of the different stapes.

 

thanks

Chetan Savade
Aug 07, 2014 07:40 AM

Hi,

You need to purchase additional license to cover 200 users. Import them into the SEPM to reflect desired results into the SEPM. 

Being an Enterprise edition SEPM will show over-deployed status but clients will receive updates.

Follow the compliance process by adding new license into the SEPM.

 

Birendra
Aug 07, 2014 06:58 AM

Hi,

 

We have purchased SYMC PROTECTION SUITE ENTERPRISE EDITION 4.0 PER USER RENEWAL ESSENTIAL 12 MONTHS REWARDS BAND A - 36 Months. How many users will it support.

If i have purchased 2000 user licenses then how can i accomodate additional 200 users in same license.

Migration User
Jul 10, 2014 07:07 AM

SEP 12.1 RU2 is the first version which support for Window 8.

You can read it

About Windows 8 and Symantec Endpoint Protection 12.1

You can upgrade the version in 12.1 ru4 mp1a. This is one is latest.

Symantec Endpoint Protection 12.1.4.1a is now available

Planning for Migration to Symantec Endpoint Protection Manager 12.1

Migration User
Jul 10, 2014 06:38 AM

Hi all,

Please how can I do to upgrade SEP 12.1.1000.157.ru1 to earlier version which can allows to support the windows8.x clients, please could you give me all procedure and how, if some images are possible

thanks for help,

Migration User
May 07, 2014 08:52 AM

Thank you for the information

ℬrίαη
May 06, 2014 01:15 PM

Download protection stops updating

Migration User
May 06, 2014 01:11 PM

Thank you for the reply.

Is there ever a time where, if the license isn't renewed, Symantec just simply stops providing updates? What's to stop companies from just not renewing their license if the updates continue?

Chetan Savade
May 06, 2014 09:41 AM

Hi,

You will keep receiving definitions updates if it's Enterprise Edition though license is expired and grace period has finished.

When your current license is about to expire, the Symantec Endpoint Protection Manager (SEPM) begins sending license expiration notifications to the Symantec Endpoint Protection administrator. Symantec highly recommends that you renew your license before it expires.

To follow the compliance process you should renew the licenses within specified time.

Migration User
May 06, 2014 07:39 AM

We have an EE license and I am pushing to get it renewed, From what I've read, even after the grace period ends, we will still continue to receive definition updates. Is that correct? How long is the grace period typically for EE licensing? Will the definition updates ever stop if we don't renew our licenses?

Chetan Savade
Feb 14, 2014 07:57 AM

Thanks for your feedback!

Migration User
Feb 14, 2014 07:43 AM

Symantec is a very reliable antivirus and works fine for me.

pete
Oct 30, 2013 12:17 AM

check this link

Licensing Symantec Endpoint Protection

 

 

Migration User
Oct 30, 2013 12:14 AM

Hi Chetan,

May I have a reference link regarding the grace period license policy or agreement from Symentec? Since, we have our vendor here would like us to buy all new fresh licenses for our client Symentec for just only over a grace period 60 days.

Appreciated your assistance.

Chetan Savade
Oct 22, 2013 08:27 AM

Yes, I believe you are correct.

You should be able to renew the license. However license team can confirm the same.

Migration User
Oct 22, 2013 02:48 AM

Hi Chetan,

Our SYMC PPROTECTION SUITE ENTERPRISE EDITION 4.0 has just expired. I saw you mentioned earlier a grace period is 60days, yet we are out of a grace period thus can we just renew our license without buying a new fresh license?? As per your above mentioned you said some functions will be disable only when we renew or reactivate then it will enable back a whole functions, am I right?   

Migration User
Oct 14, 2013 02:01 AM

Hi Chetan,

 

Thanks for sharing your knowledge.

 

 

Chetan Savade
May 23, 2013 08:34 AM

Hi,

SEP license concept for VM machines.

https://www-secure.symantec.com/connect/forums/sep-clients-main-computer-os-and-vm-instance

Chetan Savade
Dec 06, 2012 06:11 AM

Hi,

Make sure you are entering correct serial number to activate the license.

You can get in touch with license department to receive SLF file.

You can send an email at license@symantec.com
 
Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

Migration User
Dec 05, 2012 01:36 AM

I'm not able to connect to license server to activate my SEP 12.1

I don't have SLF file, so how to convert my license key to SLF file?

Mithun Sanghavi
Jul 05, 2012 12:20 PM

Hello,

Check these VIDEOs:

Licensing Guide for SEP 12.1- Part 1

Licensing Guide for SEP 12.1- Part 2

Hope that helps!!

Migration User
Jul 05, 2012 12:03 PM

Thank You for the detailed explanation.

Chetan Savade
Apr 09, 2012 02:01 AM

Hi hemantsingh681,

have you checked this article ?

Can a single license be split between multiple separate Symantec Endpoint Protection Managers?

http://www.symantec.com/docs/TECH164392

Migration User
Apr 06, 2012 11:24 PM

hi chetan,

Can we use same license our additional server ??

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