The information contained in this article should be used by support and /or the customer, as a guideline to help gather all the necessary information to properly troubleshoot a support case. The goal is to eliminate unnecessary correspondence between support and the customer concerning information or evidence gathering, and to help the troubleshooting process. The result will be that the time to resolution for a support case will be considerably shorter, and the customer experience will be strongly enhanced.
The customer should provide the following information to help us get a clearer picture of the issue and how their environment is configured.
We would use the following questions to guide the troubleshooting process based on the information received above. The customer can preemptively answer these questions.
NOTE: A Microsoft Word version of the document is attached so the customer can easily fill out/edit the document and send it back to the support technician assigned to a particular support case.
Can you throw more light on this issue ? When you say you "assign an app instead of virtual plugin" , are you intending to provisioning an app via the streaming server ?
What application you are talking about and how did you package and provision it to the user ? online/offline When you attempted to remove the streaming agent , did you also attempt to remove the Virtualization agent as well ? If not removed then Could you please confirm if you have the layer still present active in the machine ? you can go to the Virtualization directory (C:\Program Files\Symantec\Workspace Virtualization) and run the command "svscmd.exe enum" which will enumerate any active layers.
I will also let others to comment on this as i have little knowledge on this streaming system compared to the broad left out audience..
While we are assigning an app to an user instead of an virtual plugin the whole .msi package is getting installed to the user and if we remove the streaming agent also the application is working without getting disabled. Can any help me out in sorting out this issue.