ProxySG & Advanced Secure Gateway

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 SWG VA Backup config

Justin Wood's profile image
Justin Wood posted Jul 28, 2022 10:34 PM
Hey All

We are considering virtualizing some of our proxies and while looking through the SWG deployment guide I noticed that it says you need to power off the SGG VA when backing up the config?

Surely this can't be correct.

Can someone please confirm this?

Section 6 When to Power Off the SWG VA
Some tasks that you perform on the SWG VA require a shutdown. When you do
any of the following, save all of your configuration changes and then power off
the SWG VA:

❐ Backing up the SGOS configuration
❐ Upgrading the server software
❐ Taking the server offline for maintenance
❐ Migrating the SWG VA to a different server
❐ Installing additional or higher-capacity drives on the vSphere Hypervisor
host
❐ Adding a serial port to the SWG VA

Here is the guide https://techdocs.broadcom.com/content/dam/broadcom/techdocs/symantec-security-software/web-and-network-security/proxysg/common/ProxySG_SWG_Gen2_Initial_Configuration_Guide.pdf

Thanks
Justin
Jacob Miles's profile image
Broadcom Employee Jacob Miles
Hi Justin,

That is odd, and I have reached out for clarification on what is meant. You definitely need the ProxySG up and running to create an archive file, or to pull a backup using Management Center, and neither of those will shut down the box. If those are ways you are used to taking back ups, then no shut down is required.

UPDATE:

I got some clarity on this, and the reference is for if you are taking a vSphere backup. The team has added clarity to that statement. Please see the updated documentation below

https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/proxysg/7-3/Gen2_Overview/Gen2-configure-the-swg-va/Gen2-when-to-power-off-the-swg-va.html

Thanks,