Hi Experts, Currently, we are using SEP and SEPM version 14.3 MP1 (refresh) 14.3.1169.0100. There are 3 endpoint clients which are not displaying the installation type. All the client affected are dark-network clients. We have tried used cleanwipe tool to remove the SEP and reinstall it. We have also tried to restart the SEPM. Unfortunately, both the workaround doesn't work. Below is the screenshot of client details. <img src="https://wsd-oneclick-westconprod.s3.us-west-2.amazonaws.com/1675160998580__inline-____image001.png%4001D935A1.F3B914A0__image001.png?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFIaCXVzLXdlc3QtMiJIMEYCIQDw2Az%2BlNu9Otw%2BdxSTlTYpatlB1t7nBycfsZ4a0zg6HwIhAPgFw%2Fmnb8P%2FuDVmJeeH7zYRgaJJAYiRm%2FLxm6pTipKhKtUECMv%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQARoMNTI2MTY4NjM4NTA0IgyOpRZyMVxRhKTXYVEqqQS%2FP4sTOVHlWTMYLlboU8HxRhNdgzRMvJNHYZtEOTrbgiYs9Yt%2BVpWpZ4maCDoWYNkBNT7jzx7zAxq14gZ99ItesKZj8BcddumAootlzSl924DHLVqZWXU76xcMn2SXVOZLXZlSxkdhebEPKBYnY%2FCm13y1tCYchBUPb%2BRi54sfWzKF8iExsC3bE0ekl5bwcMhfpQgKNZICsWPp%2FFt0UPPKQJgEhbRaVeQSulU1mBU4mwzJ4db4lBQeJ0AN3jpfTNF1kE%2BRY0Goe4WfVy9TtTHSz1vOn15hWkV622WNf5rFXK5euj9gVuMDlC3mTMImaAR1kM0IADYBvfz5l7IxAkeK8uBD34GAadG8Kj6E1STz4r0fqsYguSC4O1mWalIQDWAFxYy9okmOb61RdsHR4ozBqgYn8XRyTgBB34OHGy94%2B%2FhNH%2Bv5Fsx9K2sKRBBV0xW%2BpMeI8TheoRluuvyGXdMEAenmrV8%2BbiZlQ1kCNZT4MN5XBfv%2F9mlx2Z8aOPtKGjnBVxeUBnPic570ux%2F4gZI4HNTADlfe5vWmzTeWvsRQH%2BTRCKzbknV2fkiXMxDx0QU1gNQpANP15tmhI9F0V1SWLHFkhM2vxCTX4zbF%2BbsFDWyYqPlgmQUilY98uicEMgleq9tJCv%2FN0X9sYSARRtkHCQzZQhMaJ7gUrBmXm2LJdmkVMorwEehOZc1Top6AAjd4p76X3%2FTzzkMo4L20dyALTIu%2F2Nd7X0LsMMiy7J4GOqgBff1GRufE5LY7QhmGbrfrqLrXn8%2FJlLzMVKV1L6WNma8d9%2BUPS6lJqJwgVia7U1eFMjwhdt%2FmhTzDCMu5GkYJA8aDHkzwqKlkn6wnBA9ZvhRyZMHbZOm8GFebmOVtl%2BC%2FoLySVd5FZdFFPHfJGWNcvz7Tbe422KV3LRUi%2FKAS3g%2BbbVl9y1fPcHHzbeBY%2FGnYn26ehIUjRRFhRa2BSt5wC%2FTmPHQKuTcB&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20230202T024934Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIAXVAQYIQUM3DKVKRP%2F20230202%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Signature=84be33ebf2ad7e2e4b0d855d2c50accfa7a17a7b2f47de972e254c1555f504df" class="img-responsive" data-mce-hlimagekey="4e73c12c-0c51-3597-fd48-c4447dbf5504" data-mce-hlselector="#ComposeQuestion_b35eb73a-fd10-4672-a7ef-0568fb5d7345-tinyMce" width="298" height="238"> Kindly advise how to solve this issue. Regards, Jeya

Endpoint Protection

View Only

SEPM does not display the installation type for some clients.

Jeyaprakash Jayamohan posted Feb 01, 2023 09:52 PM

Hi Experts,

Currently, we are using SEP and SEPM version 14.3 MP1 (refresh) 14.3.1169.0100. There are 3 endpoint clients which are not displaying the installation type. All the client affected are dark-network clients.

We have tried used cleanwipe tool to remove the SEP and reinstall it. We have also tried to restart the SEPM. Unfortunately, both the workaround doesn't work. Below is the screenshot of client details.

Kindly advise how to solve this issue.

Regards,
Jeya