SEP Mobile for Android - Google Pixel 8

[Matt Galek]

Hi, I'm an end user of SEP Mobile and one device, a new Google Pixel 8, the application is using a tremendous amount of battery (about 43% over 2 days of use). SEP Mobile is running totally fine on my other device, a Google Pixel 5.

Here are the details:

• Device: Google Pixel 8
• OS: Android v14 (Nov 5, 2023 security update)
• SEP Mobile version: 4.16.0

I've tried clearing the cache and restarting the device. Happy to provide any additional details needed. Can anyone help? I'm not sure where/how to open a ticket for this issue as there's no dev support contact in the Google Play store.

Thanks,

Matt

[Matt Mc]

Hi Matt,

Thanks for your post.  The most common reason why you'd see SEP Mobile using more battery than expected is if the VPN is engaged.  Do you see a key icon in the notification tray indicating that the VPN is active?  

It would probably be best if we could work with you in a support ticket on this, as there are a number of other questions it would be good to answer, and it would also help to grab some logs from the device.  

Are you able to raise a ticket with us via the Broadcom Support Portal?  

https://support.broadcom.com/web/ecx

Please reply with your case number if you are able to open a ticket, and myself or one of my teammates can take ownership of it and assist you.  Thank you.  

Kind regards, 

Matt McEwan 
Broadcom Support