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 SEP mobile "Always-on VPN" on android 12

RICHARD BLOM's profile image
RICHARD BLOM posted May 25, 2023 05:14 PM

Hello.
I have used SEP mobile Always-on VPN for years but now, after upgrading to android 12, this option is greyed out: "not supported by this app" (referring to SEP mobile).

Anyone having an idea why?
SEP mobile VPN no longer supported in android 12?

Matt Mc's profile image
Broadcom Employee Matt Mc posted Jun 09, 2023 12:50 AM

Hi Richard,

Apologies for the late response.  I've not received reports of this and would be interested to investigate further if possible.  

Could I ask you to open a support case and provide us with the following info in that ticket please?

- Name or Environment ID of the SEP Mobile console where the affected device is enrolled
- The device ID or email it's enrolled under 
- Upload the SEP Mobile logs from that device (https://knowledge.broadcom.com/external/article/172294/collect-and-send-logs-endpoint-protectio.html)
- A screenshot of the error would also be great to have 

If you want to post the case number here I can ensure it gets assigned correctly, and if possible I will just take that case myself.  Thanks for reporting this.  

Matt McEwan
Broadcom Support