Used license in SIM = 0, clients still unable to apply patch updates

[Ain Abdullah]

Hi all,

The issue in this environment is some clients have stopped receiving patch updates, but other software updates are working fine.
The Altiris server initially had this error in the log.

The specified resource failed to obtain a license, number of clients exceeded number of obtained license seats
Exception: Error in the application., Exception Type: Altiris.NS.Licensing.LicenseExceededException

Performed some cleanup - set endpoints not reporting for the past 6 months to "Retired" and delete endpoints not reporting for the past 9 months. There is no more license exceeded error after the cleanup. WSAS ran successfully on client, but patch update is still not working.

Checked the license used in SIM and it is 0.

The custom report (Client Machines Consuming Altiris Solutions Licenses Report) is as below.

So, my questions:
1. Referring to the custom report, is "IsManaged = 1" representing the agent is utilizing the license?
2. Any reason for SIM to show "Used = 0"?
3. Does the patch update issue related to the license count exceeded initially shown? Otherwise, what should I look out for in which log?

Thanks.

Regards,

Ain

[Igor Perevozchikov]

Hi Ain Abdullah!

1. Here is information how Patch Management solution consume license nodes https://knowledge.broadcom.com/external/article/180699/how-does-managed-client-consume-a-patch.html
2. As far as I see, SIM shows "Used" = 0 for other solutions as well (Software management, Deployment, Inventory)
   If you click "Refresh" button in SIM, is there any errors, warning messages related to licenses, etc in NS Logs?
   Try to refresh policies, send basic inventory and perform Windows assessment scan on some of client computers (License used node doesn't change?)
   
   Please open "Compliance Dashboard" page and check license usage.
   How much computers are in "Computers with Software Update agent installed"? If more than 180, then it's expected that some of them do not receive patch policies because of exceeded licenses.
   
   Do all clients computers with Software Update plug-in installed, recently sent their assessment results to NS?
   
   Best regards,
   IP.

[Ain Abdullah]

Hi IP,
Thanks for responding. Is there a report that shows clients that are consuming Software Management Solution license?

Thanks again.

Regards,
Ain

[Igor Perevozchikov]

Hi Ain Abdullah!

You can try to use a custom report to see license consumption by managed computers
https://community.broadcom.com/symantecenterprise/communities/community-home/librarydocuments/viewdocument?DocumentKey=2ef07993-e271-4e38-bacd-fefa018305a6&CommunityKey=ef59d715-7ea1-41c6-97f3-dd1bcc10d0c3&tab=librarydocuments

Best regards,
IP.