IT Management Suite

  • 1.  SW inventory not updating

    Posted yesterday

    Hello!

    Symantec™ Management Console
    Version 8.8.1280
    Symantec™ Management Platform Version 8.8

    I pushed a vendor msi on systems that had a previous version installed locally / manually using the vendor's exe.

    Old version = < 1.24.2.11308

    New version = 1.24.2.11308

    After pushing the msi I did a Gather Full Inventory. Some systems show the new version in the software list in ITMS. However, other systems still show the previous version. I did physically check by going to add / remove programs and the latest version does show as being installed. There is no entry for the older version. I have done repeated gather full inventory and gather software inventory. Why are some of the PC's showing with the older version in its software list?

    The software is a Point of Sale Controller for credit card swipe devices.

    Listing of PC's with new version pushed. (there should be more PC's listed here)

    PC's with latest version installed
    PC with new version installed.
    Software list of a PC with latest version installed
    Listing of PC's with old version even though new version pushed.
    Computers with older version installed that had newer version pushed
    PC showing older version even though newer version pushed.
    SW list of computer that shows older version after new version pushed


    ------------------------------
    Giles
    ------------------------------


  • 2.  RE: SW inventory not updating

    Broadcom Employee
    Posted 20 hours ago

    Hi Iskyfly!

    1. Please make sure that "Inventory Solution" product license nodes aren't exceeded, otherwise gathered inventory data will not be processed by SMP Server for inventoried client computers which do not have available license node(s).
    Open Symantec Installation Manager and check licenses status

    There is a custom report to see Inventory Solution license nodes consumption by managed client computers, etc
    https://community.broadcom.com/symantecenterprise/viewdocument/custom-report-to-see-current-inven?CommunityKey=bf23126f-6eab-4bbe-965d-e26838c079e0&tab=librarydocuments 

    2. On affected client computer, you can check what last inventoried data is in "C:\Program Files\Altiris Agent\Agents\SoftwareManagement\data\SoftwareCache_v2.xml" to make sure that after Inventory scan correct installed products versions are in but isn't shown in SMP Console.

    3. Starting from ITMS 8.8 release, there are new reports available about NSE processing. Just to make sure that NSE queue isn't full and your affected inventoried client computers nses aren't yet processed and are in queue

    We can verify whether affected computers inventoried data processed by SMP Server or not

    Other information for such cases:
    https://knowledge.broadcom.com/external/article/181637/inventory-solution-8x-troubleshooting-gu.html 

    Best regards,
    IP.


    Original Message